Customer Testimonials
I’ve been with this dealer for some time now and highly recommend Victor Arias. He makes the process easy and short as possible. Super helpful. Thanks Victor
Appointments for service so easy to make. Customer service brilliant. Fabian was amazing. Thorough and super informative. Made me feel that everything was going to be checked and concise. The whole team is great.
Good service. Good service. Good service .good service .good service . Good service. Good service . Good service.
If your coming to get your car serviced ask for Fabian he had gotten me right every time im here and understood my situation
The place was very clean and organized. And having refreshments was nice as we wait.
It’s rare that I continue to go to a dealership for my oil changes after my maintenance package runs out, but Fabian Rivera has been my service advisor for years, and I trust him implicitly to take care of me and my car. I appreciate the fact that he’s able to work around my limited availability to bring my car in, and I always know he’s only going to offer me the thing that my car needs, not something that is unnecessary.
Eric was great! Very informative, considerate professional.
Alejandro is a great sales person. He got me into a new 2027 car. Also he saw it was my birthday that day. Thank you Alejandro you made my birthday special
They did a xo.0lete and geeat inspection on my car. The service was ready earlier than quoted. The staff was friendly and lounge was comfortable.
My experience was awesome, my sales rep was friendly and knowledgeable. They made the process painless
At first I was a little upset with one of the workers Luis he doesn’t have great communication. Then I got a new sales rep Lupe she was amazing had wonderful communication she walked me through step by step was very polite and helpful that’s to her I was able to get the car I wanted. When you go all for Lupe or Mia
It is amazing service with very short time they know what they are doing amazing
amazing service, good people, bought a car here and the service is amazing
I was helped by Erik Guzman, and he was extremely courteous and helpful. Felt like I was in good hands. He helped me learn about fast charging and walked me through the process.
⭐️⭐️⭐️⭐️⭐️
Huge shoutout to Victor for an amazing car-buying experience!
Victor was extremely professional, friendly, patient, and knowledgeable throughout the entire process. He took the time to answer all my questions, explained everything clearly, and made sure I felt comfortable with my decision without ever making me feel pressured.
His customer service and experience was outstanding, and you can tell he genuinely cares about helping his customers we knew that is his job but he make me and my family feel like we are talking with a friend, and he help us find the right vehicle. The whole experience was smooth, ... Read More Google - Sep 15, 2026
Thank you to the salesman Peter for helping my girl get a car. I appreciate how you set clear expectations and helped us get a good deal. She loves it and as long as she’s happy.
Exceptional customer service from Victor Arias amazing man! Got me in a 2026 kicks with no hesitation Returned a month later got my tags put on by him with no additional cost
BIG SHOUTOUT to Victor! He is amazing to work with. I have purchased my last 3 cars with him and I have zero regrets. He is very friendly, honest, informative, and doesn’t need to use a sales pitch to get you in your dream car. He will definitely make you feel like family and makes the entire car purchasing experience very pleasant and comfortable. If you want a great experience, ask for Victor.
I also want to acknowledge the financial advisor, Angel. Such a great experience working with him. He took his time to walk me through all of my ... Read More Google - Sep 14, 2026
Love the service I have recommended many family members they help them and walk away with a new car thank you to Erik Guzman for his help he treated us like family love his service
(Translated by Google) Richard, thank you for helping us get our 2027 Nissan Sentra SR. I highly recommend Richard; he's a great salesman and an excellent person. Thank you, Richard. (Original) Richar gracias por ayudarnos a conseguir nuestro carro 2027Nissan sentra SR Recomiendo a Richar es un gran vendedor y una excelente persona gracias Richar
BIG SHOUTOUT to Victor! He is amazing to work with. I have purchased my last 3 cars with him and I have zero regrets. He is very friendly, honest, informative, and doesn’t need to use a sales pitch to get you in your dream car. He will definitely make you feel like family and makes the entire car purchasing experience very pleasant and comfortable. If you want a great experience, ask for Victor. I highly recommend shopping for your next Nissan car in Downtown LA. Customer service is unmatched. Thank you Victor!
Great staff! Hrant coordinated a local meal vendor around my work meeting and car service.
Came in for a required oil change on my lease this morning. I got out more quickly than I was expecting, and the service advisor, Fabian, was very helpful! The waiting area was also.quite comfortable. I will be back for my next oil change 😊
One of the reasons why I had a great experience at Nissan downtown LA is because the sales manager, Mia Navarro was so helpful and made me feel comfortable right away. She made me feel taken care of as soon as I shared my concern with purchasing a new vehicle after having a horrible experience with my car being totaled. If it were for her down to earth attitude in helping me out, I will not have felt safe enough to trust the right decision in purchasing with this dealership.
(Translated by Google) DavidMares gives me excellent service (Original) DavidMares excellent me atendio
Fabian was great and made the experience easy
I had a great experience at Nissan, especially with Fabian! He was very helpful, friendly, and professional throughout the entire process. He took the time to answer all my questions, explained everything clearly, and made sure I felt comfortable with my decision. I really appreciate his patience and great customer service. I would definitely recommend Fabian to anyone looking for a smooth and positive experience
Got my car serviced today! Thanks to Fabian for helping me out and giving me great service! Got me in and out !!!
Great costumer service will recommend to my family prise was very affordable see you soon thanks for everything
quick and efficient. Best team in all of DTLA. Will come back again to see this team.
(Translated by Google) Excellent service. David Mares (Original) Muy buen servicio. David mares
Very friendly people
Definitely a high volume location, first time buyers should come prepared or with someone who is knowledgable in dealership practices.
Loved the only can make complaint is to hard to get rent car 🚗 .the never have
Price are good, realiable, very fast costumer services, they detail and record all the inspection of the car, I recommend them
I recently shopped around for a place to get my car repaired under warranty and found myself going back to the place I have gone to several times, Downtown LA Nissan. My service advisor, David Mares was efficient and thorough and then was able to provide me with a simple means to pick up my car after hours which he has done before since since I work a lot of hours. I really appreciate this personalized service and this is what keeps me coming back to this place. I had called other places like Gardena Nissan, and they were so ... Read More Google - Aug 29, 2026
UPDATE — I signed a lease here after posting the review below. Raising this to 4 stars.
I came back and closed on a 2026 Rogue SV. Every figure on the contract matched what he told me on the phone — term, mileage, payment, and drive-off — and the drive-off actually came in lower than quoted. No add-ons, nothing added in the finance office. Arnold and Edi Gaser were straightforward to deal with.
Original:
Their website generated a deal certificate on a Rogue SV that turned out to contain a pricing error — a discount counted twice. Errors happen, and I don’t hold that against ... Read More Google - Aug 28, 2026
David Mares is always friendly, easy to talk to. Happy with the pricing. My car runs okay now.
Excellent dealer excellent service, service advisor were extremely caring. Very clean facility. Very happy with the service I received.
Amazing service from David! Always there to explain and listen to any of our questions
The service was satisfactorily, although it takes more time to wait due to overflowing customers ahead of you. But at the end of the day I got my car and the service and recall was resolve.
Best dealership ever good people here services is great got to Fabian Rivera he will help you out.
Hrant is an amazing agent and a great asset to Nissan. he went avobe and beyong to try and get my car issues resolved. he has exceptional customer service skills rare nowadays
Quick and easy service, came in for an oil change and service advisor did a outstanding job.
Fabian is amazing the best service guy absolutely is very helpful always kind if I were to recommend someone it will always be to fabien
Clean and has complementary coffee plus. Clean bathrooms. The Nissan specialist help out a lot.
TIENE BUEN SERVICIO AMABLE TODOS HABLAN ESPAÑOL E INGLÉS SI EL SERVICIO DEL TU VEHÍCULO 🚗 TARDA MAS DE LO QUE TE DIGERO TE PIDEN UN UBER PARA TU CASA Y DE REGRESO E IGUAL 🟰
Went in for a routine service and it went great , it was quick and efficient.
I have been a customer of Nissan of Downtown LA for more than 10 years, dating back to when I brought in my Nissan Versa and continuing through my current Nissan Rogue. Throughout that time, David Mares has consistently been the service advisor who has taken care of my vehicles.
David has always been readily available to answer my questions, both before my appointments and during my visits. After his team's inspection and diagnosis, he takes the time to clearly explain my vehicle's needs, provide thoughtful recommendations, and ensure I understand all available options. His professionalism, knowledge, and dedication ... Read More Google - Aug 6, 2026
Overall, I am very satisfied with my recent service visit. The staff was friendly, the communication was clear, and my car runs great. The only downside was the wait time, as the service took about three hours to complete. Despite the delay, David’s (Service department)professionalism and the high quality of care ensure that I will remain a loyal customer. THANK YOU
(Translated by Google) I took my 2024 Nissan Frontier to Nissan of DTLA for an oil change, and the experience was excellent. Dave Mares took care of me, and the whole process was quick and easy. He was very professional, and it's clear he knows what he's doing. I was in and out without wasting any time, and my truck was ready sooner than expected. I will definitely be going back and asking Dave to do my service again.
(Original)
Llevé mi Nissan Frontier 2024 a Nissan of DTLA para un cambio de aceite y la experiencia fue excelente. Dave ... Read More Google - Aug 5, 2026
(Translated by Google) I took my 2022 Infiniti Q50 Red Sport in for an oil change and was very satisfied with the service. Dave Mares handled everything and was very professional, quick, and efficient. There were no delays or attempts to sell me things I didn't need, just a job well done. My car was ready sooner than expected, and everything worked perfectly. If you're looking for a reliable service, ask for Dave.
(Original)
Llevé mi Infiniti Q50 Red Sport 2022 a que le hicieran el cambio de aceite y quedé muy satisfecho con el servicio. Dave Mares se encargó ... Read More Google - Aug 5, 2026
I'll admit I'm picky when it comes to my 2019 Infiniti Q60 Red Sport, so I don't hand out 5 stars lightly. Dave Mares handled my oil change and completely earned it. Everything was straightforward - no upselling, no delays, just solid, efficient work. My car was ready faster than I expected and everything checked out perfect. If you've got a car you actually care about, Dave's the guv vou want working on it.
Brought my 2025 Nissan Frontier into Nissan of DTLA for an oil change and couldn't be happier with how it went. Dave helped me out and honestly made the whole thing painless - quick check-in, quick turnaround, no wasted time. He clearly knows what he's doing and took good care of my truck. It's rare to get service this smooth these days. Ask for Dave Mares if you're heading in - - you won't be disappointed.
Just had my 2025 Nissan Altima in for an oil change at Nissan of DTLA and had a great experience. Dave Mares took care of me and made the whole process fast and smooth from start to finish. He was professional, easy to work with, and got me in and out without any hassle. Really appreciated the quick, no-nonsense service. Will definitely be coming back and asking for Dave next time!
Edi at Nissan of Downtown was amazing! He took the time to listen, answered all of my questions, and made sure I understood every step of the process. His knowledge, professionalism, and genuine care for his clients made me feel comfortable and confident throughout my experience. I truly appreciated his excellent service and would absolutely come back again. Thank you, Edi!
Victor was awesome and definitely earned 4 stars! He made sure the deal worked in my favor and went the extra mile to keep everything within my budget. I really appreciated his honesty and dedication throughout the purchase process.
The only issue I experienced came after the sale. About two months after purchasing the vehicle, with only 5,000 miles on it, the battery died. Victor stepped in and helped get that taken care of. During the multi-point inspection, the technician also discovered that the right rear shock was leaking.
My service advisor, Litzy, ordered the replacement part and told me I would ... Read More Google - Aug 2, 2026
Victor was awesome and definitely earned 4 stars! He made sure the deal worked in my favor and went the extra mile to keep everything within my budget. I really appreciated his honesty and dedication throughout the purchase process.
The only issue I experienced came after the sale. About two months after purchasing the vehicle, with only 5,000 miles on it, the battery died. Victor stepped in and helped get that taken care of. During the multi-point inspection, the technician also discovered that the right rear shock was leaking.
My service advisor, Litzy, ordered the replacement part and told me I would ... Read More DealerRater - Aug 2, 2026
Litzy Carranza very professional, communication it’s at max and very detail. I been with here for a while and I had never had an issue with her or anything related with my Nissan Pathfinder if I can give her 10 starts I will definitely give it to her with no Hesitation… proud of Nissan for their good excellent customer service.
The service rep that I worked with, Litzy, was personable and made me feel comfortable with the service that was being performed. I dropped off my car for an oil change but asked about an additional concern, she initially said that the service inspection would be late in the afternoon; however, I got the call early, I approved the additional work, the car was ready by 3:30 or so, and I was out the door by 4:45.
Really good service and great customer service. Thank you for helping me on with my car
Positive !
I recommend the service department. you need to see Gabriel Perez very professional and knowledgeable service adviser. Thank you
Fabian was very helpful and explained everything clearly. I feel confident in the services provided.
Helpful service advisor and very much professional, clean environment with free coffee machine, nice setup.
David Mares is an excellent service advisor. An asset to Nissan. Great guy! Super employee
Gabriel took the time to explain with details what service was done on my vehicle.
Overall great experience. We would buy another vehicle from them!
I got my new car from Nate Ulrich and Noah Schmerling, an excellent salesman. The dealer was so busy on a Friday and we found out a finance guy left and they were down to only 2 finance people which stinks when it’s Nissan sales and zero percent finance but they made us comfortable Drove away in a new 2026 Pathfinder Beautiful truck and I am happy with my extended service plan
Inconsistent service reps. The most recent 2 visits I’ve had were great. I could tell they were actually wanting to help, especially the most recent person. If I get the chance to go a 3rd time and have the same good experience then I’ll definitely give them 5 stars.
Don’t ever consider taking your vehicle to this dealership for service.
I had an appointment for a repair and arrived on time, yet I had to sit in my car for 55 minutes before anyone even checked me in. After that, I waited another five hours at the dealership, only to be told the issue had been fixed. As soon as I drove off the lot, the exact same error appeared again.
I scheduled another appointment and brought the vehicle back. This time, they told me their EV technicians were on vacation and that I would have to leave my ... Read More DealerRater - Jul 6, 2026
Alex Espinoza is amazing salesman make the buying process quick and smooth. Did honored the promise on phone call. Also, response to your request online.
(Translated by Google) Thank you very much for your help. (Original) Muchas gracias, por su ayuda.
My purchase experience was great thanks to Luis Chaves who made us feel welcome and answered all our questions perfesionaly. We left with the vehicle we wanted at a very fair price. We definitely recommend.
Friendly people and employees. Clean, quiet, comfortable, and pleasant waiting rooms. Great deals and services.
Friendly staff and they explained thoroughly during walk through. Fast service, quick turnaround time to return vehicle.
It allows you to have time to pay for your bills to protect your car.
I always come to nissan downtown for my car maintenance. I like the customer service and how fast the car gets done
I was treated really well and the process was made so easy and smooth. I’m in love with the car got and thanks a lot.
I like how my service writer David gets right back to me with any concerns and very communicative in addressing any needs
They are friendly, hospitable and generous. They have wonderful customer service. I love dealing with them.
You desperately need to speed up your procedures and operation. Almost 3.5 hours for an oil change is not good at all. Litsy nice young lady AJ good young man
I only go to Nissan downtown. Because it's the best service, the kindest people. The quickest service is claine and forepropost And I like the perks In coupons.
David was really welcoming and helpful. Service was also really fast. Great team over at downtown Nissan
Been going to Downtown LA Nissan for over 16 years. Service techs and staff are the best. I have always felt they have been fair and honest with service suggestions. I retire in February and will be moving out of the area, I hope I can find a place that I can trust as much or at least close to Downtown LA Nissan.
Everyone at the service department very professional n courteous. Then my Service Advisor Alexander Miche was great. The service technician’s video was great. Thank you.
This is the first time at DT Nissan. Great prices, especially on the oil change. They honored their coupon. The service adviser Litzy had amazing customer service. Good communication skills. Told me my car would be ready in time to pick up my kiddo from school, and it was. Hoping to make this my new location. Thank you Litzy!!!!
Excellent service at Nissan of Downtown! Friendly staff, transparent communication, timely repairs, and professional care made my car service experience stress-free.
Best experience I’ve had a dealership. Peter went above and beyond to find the exact car that we were searching for and Miguel was incredible with getting us out the door ready. Made buying a car easy, fun and not stressful. We paid cash, no one trying to upsell to a different car or anything. Knew exactly what we wanted and they did everything in their power to make it happen. Grateful for such kind people helping my friend get her new wheels. 10/10 would recommend everyone give this place a shot. Thank you! 🙏🏽
Perfect customer service
This is a follow up from our today's call. I tried to return my leased car and I was told that you do not accept returns on Saturdays, and that it is your policy to not accept cars leased from another dealer although the dealer I leased the car from is permanently closed.