Customer Testimonials
Angel was very helpful and knowledgeable about the inventory they had. He answered ALL the questions we had. In addition, we felt he genuinely cared about getting our first Nissan purchase right.
It was great! Very kind staff and answered all of our questions!
I showed up at 6:06am to be the first in line for my 2021 Sentra's first Oil Change. I had the utter fortune of being helped by Tiffany, who walked me through this first timer's visit to the Nissan Service Center. Tiffany is a quick study, very professional, and very knowledgeable. Tiffany saw I was timid about my first visit, easily putting my worries to rest by furnishing me with information I could use - she abated my worries, gave me confidence, and thus allowed me to open up and let her know what my needs were. Tiffany fosters ...
Amazing customer service! Totally would recommend doing business with Nissan of downtown LA for any consumer in the market for a vehicle! I was so impressed! I love the vehicle I purchased! Thank you again! Raymond M Collins
Jeanette G. Is an awesome Service Rep.
Ace was great!
Nice and easy nick did a great job stress free
Hi.. this place is very clean and nice workers.. service is awesome... cars come in and out ...I was there today for 4 hours to do a major service on my car and my car ride smooth going home... love it... I saw every client leave happy.. I will b back for service.. Alan Muniz great help and told me what is best for my car... and needs.. thank you downtwn nissan..
Everyone is always so friendly and helpful. Although Ernie took a while to get back to me due to the holidays, Ace was right on top of the issue the minute I called. He took care of calling me back and resolving the issue.
Everyone was trying to make me comfortable while I was waiting!
Had an amazing experience I was helped by David always a friendly guy.car came out how it should have thank you Nissan!
Great customer service By Jose Alfaro 💯💯💯call him highly recommended him we got our first 2018 now we have the Nissan Sentra SV 2022😎😎 but for real Jose is the man straight up no BS and gets you in a vehicle 🚗… Carlos Figueroa is my co-signer 💯😎
I went in to get a recall taking care of and bought some tire. “Ace” was awesome! He help me through the whole process and followed up with me. Thanks again
Although I had to wait a while, everyone that I spoke to here was extremely courteous. The services department was great. Janette handled a battery inspection for a recall that happened for my battery parts. I can’t say what the buying experience is like because I bought my car from Carvana. but I think when I get rid of this horrible Nissan Leaf I will buy from here. I wish I had more names. The greeter for the service garage was very nice and quick. When I came back to check on my car someone from sales quickly looked ...
AJ one of the best people I have come across great customer service and a man of his word anything I need I will definitely come see him
Ac was grade customer service
I bought a car and the next day I had smoke coming out my exhaust . I took it in they said it was a torn hose , supposedly they fixed it but yet 4 days later same problem.
Great Sales Staff and car is perfect!!!
Javi made me feel right at home and like I made the right choice. I am hooked on my 2021 Nissan Rogue!
All good, i go to Nissan of Downtown because i trust them with my vehicle
Thank you to the best sellers (Andrew & Juan Chacon) Rogue 2021 Nissan Best service Friendly Honestly 100% Nissan Downtown LA
Elmo was great and very helpful. Keep me informed of the process and what was and wasn’t needed for my car. Only complaint is the wait time. Took 2 1/2 hours just for an oil change and I was there at 12p on a Tuesday. Other than that, everything else was great.
Amazing service. Tiffany was a huge help
The service worker that check me in has excellent customer service and professional. I think her name was Tiffany, African American lady.
Rafael was an incredible piece in our family purchase as he guided us to our best option! He was patient with us and very knowledgeable on the cars he was showing us and in the business in general. We are so grateful that we had Rafael helping us out! In addition, Ali was extremely helpful when processing our paperwork. Very friendly and knowledgeable. Ali was able to answer all of our questions clearly and process our purchase quickly as we had our kids with us. Our experience couldn’t have be better if it wasn’t for Rafael and Ali. ...
The best experience, Andrew was so professional and really helpful with me.
It was good
Javier was the person who helped me test drive the car I was interested in. He was relaxed, courteous, and knew the product details well. His attitude was respectful, no pressure or nonsense. When we reached an agreement he facilitated getting the finance person to help me work through the contract etc. Again, the finance person was great, no pressure to buy anything I didn't want. He got me through the paperwork as quickly as possible. The only negative anywhere in the process was parking access, the people were all great.
I had a good experience in the service department. Ernesto was very nice and helpful. I would come back and have my car serviced there again with Ernesto's help.
Always a pleasure to service my 2010 Nissan Cube at Nissan of Downtown LA . Service Rep Ace has kept my Nissan running great , I wouldn't go anywhere else . Right now I am planning to buy my next Nissan right here . Thanks again Ace !
Ray was our salesperson and he was amazing!! Kind, friendly, knowledgable, and not pushy at all. He made what is a very overwhelming experience as easy as possible!
They always treat me good, they have great customer service, that's why I always recommended to my friends and co workers. Special thanks to one of the advisers Helen Villafran.
After a very "rocky / rough" experience with the initial service visit 2wks ago....TODAY, thanks to the attention of the Parts & Service Dept Director - Lance Sobczak and his team; service excellent. Thank you Tonya, my service advocate.... And all things considered (they are working at a temporary location, smaller than usual, but doing same (if not more) level of service. Today was definitely 4.5 quality service.
I must add salesman Jose have been so helpful 3mos later. Looking to buy a car ask for me!!! This is my family 2nd purchase this year from Nissan Of Downtown LA. The service was excellent and my Salesman Jose was and still today very helpful to me and my family with any questions. The whole staff was lovely.
I just received the best service from Ricky in the parts department and Victor in the service department. Ricky was was extremely helpful and willing to assist. He shared possibly discounts available to me as new or returning customer as well explained the process. Ricky then proceeded to find a service person to assist with my installation. After several attempts Victor graciously offered with no hesitation. I was in and out of the dealership within 30 min. I haven’t received service like this in a long time, both of those gentlemen deserve extreme recognition. If I had cash in me ...
I just Ernie Flores he is the best
Excellent care and customer service.
Intake person really listened to my concerns and did his absolute best to make sure that the technician understood and inspected any concerning areas.
I went to Nissan DTLA to check out a specific car and Victor was there to answer my questions. He made the process much easier. The environment at the dealership was also pleasnt, it was relaxed and you will be offered water and snacks.
Ace was by far the best staff member to help me while taking my car in for service. He was very polite, communicated well what my car needed aside from the oil change and actually went out his way to see I got the best discount for the work being done. He’s a very friendly person and great to work with.
Took my car for service and the customer service was unbelievable. I will be coming back.😀
Amazing service .... Great people ... They treated me like family ...
(Translated by Google) Excellent (Original) Excelente
The service member was awesome and kind and knowledgeable.
Nos dieron muy buena atención nos ayudaron a calificar nos explicaron todos los detalles en servicio del carro gracias Javier el gordito de Nissan y su manger 1👍
Thank you Ace Games for taking care of my service needs. He remained professional at all times. I will definitely return to Nissan of DTLA. I will be looking for Ace Games. Great job.
Came in to service my car Ernie Flores was the best very friendly and answer all my questions.
Sam was able to get my mother in laws vehicle in and out without a hassle !
Estoy feliz con el buen trato que me dio víctor y renato fueron de gran ayuda para tomar mi Nissan rogue 2018.. Dios bendiga a víctor y a Renato por toda la ayuda.. se los recomiendo 100x100
Me and my partner went to look for a new used / new car at this location. We had the manager, Jose Escobar, help us. He instantly gave us water, he asked if we wanted to try cars, he asked all the right questions & he knew all the details on every car. HE WAS SO HELPFUL! He would be a reason we would come back. This was the first time we did not feel pressured to buy anything. Because of that, it made us feel so at home. We did not purchase a car from this location but the Glendale ...
