Customer Testimonials
I am very impressed with this dealership. I had an issue with the radio and bluetooth. Nissan approved the replacement of the entire infotainment system, but there was a backlog on receiving a part. I had worked with Ernesto Flores, who was very helpful. As I waited for the part, Samuel Lemus in service, was responsible to keeping track of this. He called me often with updates. Finally, he called to let me know the part had arrived and we set up an appointment right away. When I arrived, he was expecting me, greeted me warmly, and had a free ...
Very convenient. Nothing wrong with the experience. There was one minor mixup: I asked for a license plate frame to be mounted on the front bumper, but they just exchanged the one on the back bumper, which wasn't very useful. I really should just screw it on myself, I guess.
I was very grateful for the kind and attentive service I received. Ace was the best! My time, and my wallet were respected. Thank you!
Very helpful guy. Fast service. Offer to check on my vehicle .It was slow senss they are changing locations. But for a fast service go to David mares
Friendly and Great service.
I always have a good experience with the service advisor Samuel. He does good job at thoroughly explaining things. There are a couple things I usually have questions about as a first time car owner and he explains them without hesitation and makes sure my car is in good hands.
The dealer was very friendly and detailed in his explanation of how everything worked. I left with a newer model vehicle, and for a decent rate.
Fantastic service. Very personable service reps. Ace and Helen in particular are very personable and highly recommend doing business with them. I took my car in to get serviced and was provided feasible options without feeling forced or pressured.
I bought my first car here and they are very professional and friendly highly recommend!! Victor Arias helped me out a lot 🤙
Such an awesome experience. Everyone is so helpful and friendly. Best Nissan dealer!!
Great, timely and flexible service. Ace was extremely helpful throughout my service experience and highly recommend him as a go to when receiving service on your car.
I appreciate complimentary oil change, but I also requested checking because car horn battery lower sounding..but I was told that couldn't be checked
Helen is super friendly excellent worker I was very helpful for my service thank you Nissan of downtown LA and yes I would do service again
very helpful
After the holidays, and especially in a pandemic, money is tight and servicing your car isn’t exactly the first thing people want to spend money on. That said, neither is getting the news that your car needs a couple of expensive parts. Ace delivers the news in an empathetic manner and he reassures you that any recommendations are necessary and even tells you if certain things can wait a little longer and even invites you to secure a second opinion to confirm any diagnosis or recommendation from him and his team of skilled technicians. I trust that my Versa ...
I went to downtown nissan to see if I qualify for a vehicle and the customer service was soo amazing and they actually helped me get at 2020 nissan that i wanted even woth bad credit. I highly recommend this place to anybody
Helen V. Was so helpful. She made me feel like I was back home in Texas getting my truck serviced. Very professional and kind. Thank you very much for your help!
David Mares was Very nice and polite. Job was done fast. The only thing is waiting to get your car takes a lot longer than anything else.
They got me financed when nobody else could, I took home my car which I needed after my 2019 Altima was totaled a couple of weeks earlier. Thank you so much
My experience at the service department has been quite exceptional so far. Every single personnel at the department has been very professional on all my needs since the first time I bought the first car.
The second I walked in, I was greeted nicely, checked in and right away was chatting to Dave about my tricky situation with my car. Let's just say, leasing is not good for me. Anyways, Dave was great, helped me out a lot and answered all my questions. If you're looking for someone efficient, kind, attentive and patient, Dave Escobar is your man. Thank you again, Dave, for everything!
Helen makes everything ok. I would be lost without her. She offers old time customer service, the kind you can trust. My car has only been to this dealership. I hope it continues the good work and maintains it's good employees.
I came for my 35,000 mileage maintenance. I had a good experience and Ace was very professional. It took a little bit longer than expected. Thanks
Dtla Nissan is a wonderful dealership very professional and they always do a great job on my 370z. Ace Games always takes care of me and I recommend anyone with a Nissan to visit this dealership.
Excellent service
Everything allways perfect. we got what we are looking for my wife. Second purchase , we love Nissan cars . Definitely coming back for the third sport car.
Sam is the best, super great customer service. Thanks
They were really helpfull and explian everything they were fast and very helpfull very happy woth there service i would reccomened them to my family
They were actually helpful , I didn't think that I would be approved but they did their job and im so glad I got approved and got the car I been waiting for 🙏😊🙌
Ace Games is the MVP! He’s the best and so knowledgeable, punctual and professional! He really understands how to prioritize service and explaining what work needs to be done for the safety of your car performance.
I really enjoyed my experience and a bigg thank you to George for making it happen... I just love my new car .. Merry Christmas and Happy New year
I was there from 9:30 to 1:30pm it took so long then when i finally got my car a tow truck was blocking the exit so that was another 10 minutes i had to go find someone Every time i wanted an update the guy was pretty nice
Bryant helped me pick out a new car and helped me get a good deal. I was able to turn in my old car. Thanks Bryant
My experience at Nissan of Downtown LA is always a pleasant one, I recently had my 370z serviced there and Ace Games took care of me, he is always professional and I know my car is in good hands.
Went in for an oil change and to see what was wrong with my brakes because it’s been making screeching noises. David was extremely helpful! He said that they would test drive my car to see if they can hear anything. I waited for about 2 hours and he explained what they did to my car. Then he asked if I had any more questions. I did ask him about repairs to the exterior of my car and he was able to give me an estimate of how much it would be! Thank you so much for all your help! ...
My experience at Nissan of Downtown La is always a pleasant one. Ace Games is very professional and does a great job of taking care of my 370z. I recommend him to anyone that has a Nissan.
WAoo! Good Attention from all Ages and this place is amazing!
This was my first visit to Nissan of Downtown and I'll say I was very satisfied with the service department, I would definitely recommend it to my family and friends.
Our Salesperson Kevin is excellent. Great service, from the start to the end. We leased a 2020 Armada from him, and returned our old lease, also an Armada, to him, everything went smooth, no hassle, no problem.
EDI WAS VERY HELPFUL IN HELPING PURCHASING MY LEAST BUY-OUT.....HE GAVE ME ALL MY OPTIONS SPENT QUALITY TIME WITH ME GREAT EXPERIENCE PROOPS
(Translated by Google) They helped me with a bad little thing (Original) Meayudaron con micrisito malo
Service Manager, Ernie, Samuel in service, and technician Chester have been very attentive. They have gone over and beyond to make certain that all of my questions were answered. I am now waiting to hear from Samuel about the Infotainment System being replaced. I hope I will hear from him next week. I highly recommend Nissan of Downtown LA
David was very helpful when I called in about having my car towed in for repair. The process was simple and the repairs were completed the same day.
Best experience with the service team
Customer service is always amazing
I can always count on them..They provide excellent customer service. I would highly recommend family and friends, because they always go the extra mile for you..2 thumbs up to you, Thanks!
Good service and there's expectancies mechanic. Customer service was nice and very helpful for all and they advised for any service that you need in the future 😀.
Everyone was so polite and helpful. Edi Gaser knew exactly the kind of car I wanted and always checked on myself and my kids and made us feel important during my car buying experience.
The service is great amazing costumer attention and very friendly I really feel glad go to this Nissan dealer Renato Torres was a real deal with us grateful he help us..very happy highly recomend this place.
Very good costumer service and fast service and friendly employees very clean area a good bench to seat chips and soda available to buy t
Le. Service Manager Lance S is a credit to the dealership, and to Nissan in general. He knows how to handle his team. Very Awesome
I had a great experience. Staff was courteous, professional and efficient. Our sales rep Victor was awesome! Loved our time there and would definitely recommend their services. Thank you!
I went for a oil change and it was fast. And efficient
Everyone was so courteous, professional and attentive. I felt everyone was working to achieve the best deal for me. It was the ultimate car buying experience for me.
Helen me explica todo con claridad y un excelente servicio Amable y me hace sentir confianza para llevar mi auto a servicio y recomendarlo 100 % gracias
I leased my 2020 Nissan Sentra SV at Nissan of Downtown L.A. I was very impressed with the Sales Manager, Edi - straightforward, didn't play games, understood what I wanted and delivered. Unfortunately, I had some issues with my bluetooth not connecting at times. Since I work in Glendale, I first brought my car to Glendale Nissan. They couldn't duplicate the problem, told me my cell phone wasn't compatible with the car, that it was a phone problem, not a car problem and there was nothing they could do; they just shrugged me off. I called Edi ...
It was a great experience everything was clear and firm. AND HELEN AND EVERYONE ELSE IS WILLING TO HELP. THANK YOU. I will recommend my family and anyone else reading my review.
Good service, good sevice, good service, good service, good service, good serve, good service, good service, good service, good service, good service, good service.good
It was a good experience. Everyone was very nice and helpful, there was nothing confusing or loss of direction everything is straight forward and costumer friendly.
I gave a 4 star rating for my overall experience because although, I had to return several times after I purchased my car, my salesman and the service(?) guy were very accommodating and helpful. They did everything in their power to keep me happy.
Recently I got a 2019 RT challenger, after the paperwork they took it to the car to “wash” before I left the lot. They came back to tell me they messed up my roof, paint was chipped and roof was bend in. They did fix it after a week of owning it. They promised me a rental car meanwhile my car was at the shop. As I’m in the process of getting a rental they told me I have to be 21 to get a rental. I don’t understand how they can sell me a car but not give me ...
Thank you so much En algún momento me sentí muy mal dos veces que duelo a la cita que acordamos y a avian vendido el carro que Ena a comprar
Excellent customer service
Always great service and Helen provides great customer service
Will I really recommend u to go to this place really friendly people make u choose was the best car to take .great deals go if u haven't
It was alot better than my last two visits from previous vehicle purchases
They did a good job on my car and now its running very smooth i can feel it, but one small detail was forgotten and that was to replace my car key which still shows on the screen as low battery!
David was AMAZING while helping us, efficient, genuinely nice and very helpful! Thumbs up! He made us feel very welcome to come back! Also, technicians, very fast and efficient ! Thank you! We are extremely satisfied !
The Dealership is a great friendly and east place to find a car that fits for each individual. The service department takes the cake they are all very welcoming friendly and honest, even more so quick, on top of everything. And they accommodate the needs and wants of their customers. Thank you so much for your services. Specially Ms Helen, she helped us out quick very friendly!
The service was great, everytime I come here. Thankful for all the great customer service even during Covid I was able to get all my services needed for my vehicle
They are very helpful, informative and kind they try to work with your financial situation for you to drive a vehicle home.
Great customer service!
Great customer service.. Alan best person to go when servicing your car.. best deals...he honored by coupons and made a great customer experience.. Nissan of downtown LA best dealership in town
'SAM' was terrific! Got to me quickly, took care of everything quickly and got me out .. .. Explained everything quickly and was friendly and inviting all morning ~~ THANKS SAM!!
My Experience at Downtown Nissan was Great. Edi was amazing! He took his time to listen to what I wanted in both my car and Financing.
My visit was an excellent experience and was very professional and to the point of sale. I knew what i wanted and it made it an easy and good overall transaction.
Great customer service! The wait wasn't too long. I would like for the coffee machine to have been available while waiting but I understand due to covid19 everything is for health safety reasons.
Helen me atendio muy amablemente y excelente para el mantenimiento de mi Nissan Altima me vine alegre y satisfecho que con seguridad regresare nuevamente a Nissan L.A
Excellent customer service, will do business with you again
The best dealer I have been too very clean, employees very respectful and helpful. Jannette is a very good employee and it’s like family every time I bring my car in
I really like the service, and the fast process, also love the fact that i was able to drive multiple cars until i decided for the right one. Abraham gave me a very good customer and friendly service, thank you.
(Translated by Google) Be grateful for the reliability of your workers (Original) Agradecer la mabilidad de sus trabajadores
Jeanette was absolutely Amazing, she was courteous, respectful & knowledgeable. I reccomend her & she was wonderful. She kept me informed of the work that needed to be done & notified me when it was completed.
Best service ever!!!! Will definitely come back to Nissan. The time wait was a bit long but they did all the service my car need it. Thanks
It was the greatest car buying experience I have ever had. Mahali is THE BEST sales person I’ve ever worked with. It was excellent.
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