Customer Testimonials

Very happy with Nissan Rogue, service & customer service. 👌

I am very satisfied and happy with their service! They were professional, friendly, and very helpful. Everything was handled perfectly, and I truly appreciate their excellent service. I highly recommend them!

Terrible experience. I went to pick up some spark plugs for my altima. No one greeted me when I arrived and I walk through the service department. I get to the parts department and I explained to him I'm here to pick up an online order. He then proceeds to tell me the person who handles that is not here he left at 4pm and I'm just covering for him. Your going to have to come back. I drove 10 miles there was no way I'm coming back. I asked for a manager he said they were gone ... Read More

Full review text opened.

Google - Nov 10, 2026

Terrible experience. I went to pick up some spark plugs for my altima. No one greeted me when I arrived and I walk through the service department. I get to the parts department and I explained to him I'm here to pick up an online order. He then proceeds to tell me the person who handles that is not here he left at 4pm and I'm just covering for him. Your going to have to come back. I drove 10 miles there was no way I'm coming back. I asked for a manager he said they were gone for the day. He literally did not want to do anything or get out of his seat. Finally I ask for the General Manager and then he magically got out of his seat and found my purchase. Not to mention he was very disrespectful and condescending in the way he spoke to me. I do not recommend this place.

Great experience! Appreciate the help of Hugo Gonzales and Angel for helping me walkway with my new electric car. They were helpful throughout the process and answered all my questions. They take the time to understand what you need and explain the many options available to you.

Daniela was amazing. Quick to reply. Super friendly and helpful. Helped me get into my new car without any problems. Helped with my trade in and with financing. I would recommend coming to Nissan of Downtown LA. Thank you Daniela for making this such a great experience. I’m excited to drive off in my new car.

(Translated by Google) Daniel, my exceptional salesperson, is professional, punctual, kind, and patient. You walk in... you drive out... Thank you for helping me drive away in my new 2027 Nissan Sentra SR. I am very satisfied with my new car. Thank you for your help. I give you my best wishes. 🙏🙏🙏🙏 God Bless (Original) Daniel Mi Vendedora Excepcional,Profecional, tiempo,amabilidad, paciencia. Entras caminando..sales manejando... gracias por ayudarme a salir manejando mi nuevo Nissan Sentra SR 2027 Estoy muy satisfecho por mi nuevo auto Gracias por su ayuda le doy mis mayores buenas Perspectivas🙏🙏🙏🙏God Bless

Could not get a price on a vehicle. Literally tried a half dozen times on a vehicle that’s been on their lot 80 days.

Do not recommend. Purchased a used vehicle. Typical car sales men tactics here. They just want your $, they pretend to be nice but they really don’t care about your or their service. It’s all about money money money. I wish I never purchased my vehicle here. Very bait and switch tactics and sold me on a an “extended warranty” that cost $4,000 only for the transmission to be covered and it’s not even a guarantee that it would be fixed. Please do not come here. Find a dealership that actually wants to work with you, which will be ... Read More

Full review text opened.

Google - Nov 5, 2026

Do not recommend. Purchased a used vehicle. Typical car sales men tactics here. They just want your $, they pretend to be nice but they really don’t care about your or their service. It’s all about money money money. I wish I never purchased my vehicle here. Very bait and switch tactics and sold me on a an “extended warranty” that cost $4,000 only for the transmission to be covered and it’s not even a guarantee that it would be fixed. Please do not come here. Find a dealership that actually wants to work with you, which will be very hard to find since they all seem to be the same and act this way. The only time I had good service was at Tesla. Easiest purchasing and service of my life. Only down side is Elon owns the company which is why I sold the Tesla. Please do your research, come handy with what you’re willing to pay. Get a car loan from your local bank or union BEFORE you arrive to any dealership. Do not let them trick you with the monthly payment. That’s how they got me was a “low” monthly payment, but remember you have to pay extra interest. They also sold the car with tires that are not safe to drive with. Check the tire depth before purchasing!! I spent 8 hours trying to purchase the car. Ridiculous amount of time spent there. They sit there and take forever!!! Repeat they only care about your $$$, nothing more.

Was helped out by Peter, very professional and a good friendly salesperson I didn’t feel overly pressured working with him. We were able to work out a deal I felt was great and ended up buying the car same day! Would highly recommend working with him.

Peter was amazing customer service was top tier.My 2nd car from downtown Nissan

It was a wonderful and great experience, staff Daniella was friendly and kind she made me feel at home while I chose my car and she gave me a good deal which is unbelievable I recommend them for you

Terrible customer service and a waste of our time. On our first visit, the salesman took my brother-in-law’s driver’s license to run his credit, then wouldn’t negotiate at all, so we left. They never gave his license back. Every time we called afterward to get it, they hung up on us. When we went back in person, they said nothing was left behind, even though their own salesman was the one who took it. On top of that, they texted us saying they had a proposal ready that met our needs, so we made a second trip ... Read More

Full review text opened.

Google - Nov 2, 2026

Terrible customer service and a waste of our time. On our first visit, the salesman took my brother-in-law’s driver’s license to run his credit, then wouldn’t negotiate at all, so we left. They never gave his license back. Every time we called afterward to get it, they hung up on us. When we went back in person, they said nothing was left behind, even though their own salesman was the one who took it. On top of that, they texted us saying they had a proposal ready that met our needs, so we made a second trip for the appointment. When we got there, they had nothing for us. Our salesman, Erik Guzman, even told us, “Oh, that’s what the assistants do, so they get you to come in person.” So the text was just a tactic to get us through the door. Between the hang-ups, the license they never returned, and being misled into a second visit, I can’t recommend this dealership. Be careful about what you hand over, and don’t trust their texts. Save yourself the trouble and just cross the street: the Toyota dealer there had way better customer service and better deals.

Jonathan Monterroso was excellent I had a great experience working with him! He provided excellent customer service from beginning to end. He was very informative, patient, professional, and took the time to make sure I understood everything throughout the process. He made the experience smooth and stress-free, and I was able to drive away with the car I wanted! I truly appreciate his patience, knowledge, and dedication to making sure I was satisfied with my purchase. I would definitely recommend him to anyone looking to buy a car. Thank you for making this such a great experience! ⭐⭐⭐⭐⭐

I sent my daughter here and Victor Arias told my daughter that she was purchasing a Nissian Platinum Rogue and now that I looked at It this is certainly NOT A platinum rock here I had a trade in her car so that we can be twinning as mom and daughter and his man has ruined the dream by lying what she got was dark armor Nissan rogue that is far from platinum being dishonest to sell a car is gonna lose you a lot of business he need to be put on the automotive side where you fix the ... Read More

Full review text opened.

Google - Oct 30, 2026

I sent my daughter here and Victor Arias told my daughter that she was purchasing a Nissian Platinum Rogue and now that I looked at It this is certainly NOT A platinum rock here I had a trade in her car so that we can be twinning as mom and daughter and his man has ruined the dream by lying what she got was dark armor Nissan rogue that is far from platinum being dishonest to sell a car is gonna lose you a lot of business he need to be put on the automotive side where you fix the cars. He mentioned it over 10 times she said. I trusted you with my child and you failed

Friendly and professional staff that kept me up to date in my car’s status. All recommendations were thoroughly explained to me to my full satisfaction.

$775 FOR ONE IGNITION COIL. 12 DAYS WITHOUT MY TRUCK. THEN ANOTHER $831 TO FIX IT MYSELF. My experience with Nissan Downtown Los Angeles’s service department has been incredibly frustrating and expensive. Between poor communication, confusing pricing, incomplete repairs, and a lack of transparency, I left feeling completely ripped off. THE “FREE” INSPECTION THAT COST $469.50 I initially called to book an appointment, left a message, and never received a callback. I eventually booked online, where the website advertised a FREE inspection. When I questioned the $469.50 inspection charge on my bill, the person handling my vehicle told me they advertise the inspection as ... Read More

Full review text opened.

Google - Oct 29, 2026

$775 FOR ONE IGNITION COIL. 12 DAYS WITHOUT MY TRUCK. THEN ANOTHER $831 TO FIX IT MYSELF. My experience with Nissan Downtown Los Angeles’s service department has been incredibly frustrating and expensive. Between poor communication, confusing pricing, incomplete repairs, and a lack of transparency, I left feeling completely ripped off. THE “FREE” INSPECTION THAT COST $469.50 I initially called to book an appointment, left a message, and never received a callback. I eventually booked online, where the website advertised a FREE inspection. When I questioned the $469.50 inspection charge on my bill, the person handling my vehicle told me they advertise the inspection as free online to get customers through the door, then inform them of the charge when they arrive. If that accurately reflects their policy, it is an appalling way to do business. THE ONLINE BOOKING SYSTEM THAT APPARENTLY DOESN’T WORK The booking system requested photos and detailed information about my truck. I stayed up late the night before providing everything they asked for, making a genuine effort to help the service team understand the problem before I arrived. When I got there, the staff told me they had no information about my vehicle and had no idea where the photos submitted through their own online system went. They even admitted they didn’t understand the software they were required to use. I followed their instructions and did my part, only to discover that my effort had apparently accomplished nothing. A $22,361.52 REPAIR RECOMMENDATION The dealership initially produced an invoice showing more than $22,362.53 due to an error entering quantities. When I questioned the amount, they corrected it. However, their actual repair recommendations still totaled well over $10,000. I agreed to only two services: replacing the ignition coils ($513.75) and repairing the spiral cable in the steering column. ($1934.33) When I dropped off my truck, I also told them the diagnostic codes indicated an engine misfire. Despite that information, I was charged an inspection fee ($200+) to confirm the very codes I had already identified as part of the coil replacement. 12 DAYS LATER, I DISCOVERED THEY HAD ONLY REPLACED ONE COIL I have always understood that all the coils and spark plugs are replaced together, so that’s what I thought was happening. I was wrong. After keeping my truck for 12 days, I discovered when picking it up that they had replaced just ONE ignition coil. The remaining seven coils and spark plugs, still needed attention, and I hadn’t been given a price for addressing them until after I had already paid. ($900) The second job I authorized, repairing the spiral cable in the steering column, was never completed. They ordered parts, couldn’t perform the repair, and returned the parts. They initially included the labor charge for that unfinished work on my bill. My bill was initially over $1,200. After I challenged the charges, they reduced it to $775. SO WHAT DID I ACTUALLY GET FOR $775? ONE COIL. I have now had to purchase a complete set of ignition coils and spark plugs for $831 so I can do the work myself. Why? Because buying a complete set is cheaper than purchasing the seven remaining coils individually. The single new coil Nissan installed has therefore become an economically pointless purchase for me: replacing it with the complete set makes more financial sense than keeping it and buying the remaining coils separately. My total outlay is now $1,606 — $775 paid to Nissan and another $831 for the parts I had to purchase myself. And I am the one who has to do the remaining work. Based on my experience, I cannot recommend this service department, and I would not return.

Thank you Victor Arias for all your support with helping me get a new vehicle this is exactly what I was looking and working with me

Special Thaks For Aaron Lyle👍👍👍 I had an amazing experience with kick model of Nissan, that's why agsin I bpught Nissan Kick SV AWD 2027 fro Nissan down town LA, the team made me feel welcome, valued, and completely comfortable. Their professionalism, friendly attitude, and commitment to customer satisfaction truly exceeded my expectations. The staff was knowledgeable, patient, and helpful throughout the entire process. They took the time to answer my questions, explain everything clearly, and make the experience smooth and stress-free. Their excellent customer service and attention to detail really stood out. What impressed me most was the positive ... Read More

Full review text opened.

Google - Oct 28, 2026

Special Thaks For Aaron Lyle👍👍👍 I had an amazing experience with kick model of Nissan, that's why agsin I bpught Nissan Kick SV AWD 2027 fro Nissan down town LA, the team made me feel welcome, valued, and completely comfortable. Their professionalism, friendly attitude, and commitment to customer satisfaction truly exceeded my expectations. The staff was knowledgeable, patient, and helpful throughout the entire process. They took the time to answer my questions, explain everything clearly, and make the experience smooth and stress-free. Their excellent customer service and attention to detail really stood out. What impressed me most was the positive atmosphere and the team’s dedication (specially Aaron and The Finance Team) to helping customers find the right vehicle. It’s refreshing to visit a dealership where customer satisfaction genuinely matters. If you’re looking for a dealership with a welcoming environment, professional service, and a customer-first approach, I highly recommend Nissan of Downtown LA!

Took my car and this car dealer took care of all my needs and don't have anything else to be done thank you Nissan of Downtown LA.

Miriam L. Is the best she actually did way more for me then I expected put me in a 2027 she’s the best hands down

⭐⭐⭐⭐⭐ **5 Stars – Amazing Experience with Miriam, Angel, and Julio at Nissan of Downtown!** This review is LONG overdue! I honestly cannot say enough great things about our experience at Nissan of Downtown! My husband and I both purchased vehicles here, and the customer service we received was absolutely amazing. A HUGE thank you to **Miriam Diazvicente, Angel, and Julio** for making both experiences so wonderful! First, let me start with Miriam! When my husband went in to trade in his car, she went above and beyond to help us explore all our options. She took the time to explain the differences ... Read More

Full review text opened.

Google - Oct 25, 2026

⭐⭐⭐⭐⭐ **5 Stars – Amazing Experience with Miriam, Angel, and Julio at Nissan of Downtown!** This review is LONG overdue! I honestly cannot say enough great things about our experience at Nissan of Downtown! My husband and I both purchased vehicles here, and the customer service we received was absolutely amazing. A HUGE thank you to **Miriam Diazvicente, Angel, and Julio** for making both experiences so wonderful! First, let me start with Miriam! When my husband went in to trade in his car, she went above and beyond to help us explore all our options. She took the time to explain the differences between financing and leasing to make sure we were choosing what worked best for our family. She walked us around to look at multiple vehicles, patiently listened to our needs and wants, and never made us feel rushed or pressured. Before we knew it, we were driving off in his new car! That experience alone made me know exactly who I wanted to work with when it was time for me to get my own car. Of course, we went right back to Miriam! The original car I had my heart set on didn't end up working out, but Miriam didn't stop there. She took it upon herself to go look for another vehicle that she thought I would love, and let me tell you, **SHE FOUND IT!** I absolutely LOVE my new car! The fact that she took that extra step without us even having to ask really meant a lot to me. Now, I also have to give a special shoutout to **Angel and Julio**, who helped us with all the paperwork and getting everything finalized so we could drive off in our new cars! They were both extremely helpful, professional, and thorough. They took their time explaining everything we were signing, answered our questions, and made sure we understood and were comfortable with everything before moving forward. We never felt rushed or like anything was being hidden from us. **Julio even went the extra mile to work on getting me a lower monthly car payment**, which I truly appreciated! It's little things like that that make such a big difference, especially when making a major financial decision like purchasing a vehicle. What stood out to us the most throughout both experiences was the **honesty, transparency, patience, and genuine customer service** we received from everyone we worked with. Buying a car can sometimes be stressful, but this team made the entire process comfortable and enjoyable. We never felt like we were just another sale. We felt heard, respected, and taken care of from beginning to end. If you're thinking about purchasing or leasing a vehicle, I HIGHLY recommend going to **Nissan of Downtown and asking for Miriam Diazvicente!** And if you get the opportunity to work with Angel and Julio as well, you're definitely in great hands! My husband and I are officially a **NISSAN FAMILY**, and a huge part of that is because of this amazing team! ❤️🚗🚗 **Miriam, Angel, and Julio, THANK YOU SO MUCH!** We truly appreciate all your hard work, honesty, dedication, and outstanding customer service. You all made both of our car-buying experiences memorable, and we couldn't be happier with our vehicles! You have definitely earned loyal customers, and we will gladly recommend you to our family and friends! **10/10 EXPERIENCE! ⭐⭐⭐⭐⭐**

⭐⭐⭐⭐⭐ This review is long overdue! My husband and I both got our cars from Nissan of Downtown, and we couldn't be happier with our experience! A HUGE thank you to Miriam Diazvicente, Angel, and Julio! Miriam was absolutely amazing from start to finish. When my husband traded in his car, she patiently walked us through financing and leasing options and showed us multiple vehicles until we found the perfect one. Her outstanding service made me want to return when it was time for my own car! When my first choice didn't work out, Miriam went above and beyond ... Read More

Full review text opened.

DealerRater - Oct 25, 2026

⭐⭐⭐⭐⭐ This review is long overdue! My husband and I both got our cars from Nissan of Downtown, and we couldn't be happier with our experience! A HUGE thank you to Miriam Diazvicente, Angel, and Julio! Miriam was absolutely amazing from start to finish. When my husband traded in his car, she patiently walked us through financing and leasing options and showed us multiple vehicles until we found the perfect one. Her outstanding service made me want to return when it was time for my own car! When my first choice didn't work out, Miriam went above and beyond to find me another vehicle, and I absolutely LOVE my car! Angel and Julio were also wonderful! They thoroughly explained all our paperwork, answered our questions, and made sure we were comfortable with everything we signed. Julio even worked on getting me a lower monthly payment, which I truly appreciated! The honesty, transparency, patience, and excellent customer service from this team made both experiences amazing. We never felt pressured or rushed. We're officially a NISSAN FAMILY because of them! ❤️🚗 If you're looking to buy or lease, definitely ask for Miriam! Thank you, Miriam, Angel, and Julio! You all are the BEST!

Read at DealerRater

I had a wonderful experience leasing my new Nissan Kicks Sport! A special thank you to Miriam L. for her outstanding customer service. She was professional, friendly, patient, and very helpful throughout the entire process. She made everything smooth and stress-free and took the time to make sure I was happy with my decision. I truly appreciate her dedication and excellent service. If you’re looking for a new car, I highly recommend asking for Miriam L.!

I love bringing my car to Infinity of DTLA. I know that I’m getting quality service and genuine parts installed on my vehicle. I have never had to have the same repairs completed twice.

(Translated by Google) Excellent sales manager, Miss Daniel Romo, gave me excellent service. Congratulations! (Original) Exalte gerente de ventas la señorita Daniel Romo me atendió excelente mente felicidades

Very Disappointed with the Assembly Quality of My 2027 Nissan Kicks This is my third Nissan in 20 years, following an Altima and a Murano. During that time, I've also owned several other cars, including an Acura RL, Subaru Legacy, BMW 330i, and Toyota Crown. I've enjoyed driving all of them, including my new Kicks. However, when it comes to build and assembly quality, the Kicks is by far the worst. My 2027 Nissan Kicks SR AWD is only five days old, but I've already encountered several assembly issues: an improperly fitted fender cover, a problem with the D-Mode switch, ... Read More

Full review text opened.

Google - Oct 22, 2026

Very Disappointed with the Assembly Quality of My 2027 Nissan Kicks This is my third Nissan in 20 years, following an Altima and a Murano. During that time, I've also owned several other cars, including an Acura RL, Subaru Legacy, BMW 330i, and Toyota Crown. I've enjoyed driving all of them, including my new Kicks. However, when it comes to build and assembly quality, the Kicks is by far the worst. My 2027 Nissan Kicks SR AWD is only five days old, but I've already encountered several assembly issues: an improperly fitted fender cover, a problem with the D-Mode switch, a loose red electrical connector, and a liftgate rubber bump stop that came off. I still haven't figured out where the red connector came from. What concerns me most is that I never know what part might come loose or fall off next. This is not the kind of experience I expected from a brand-new vehicle, especially after owning so many cars over the years. Whenever I bring these issues to the attention of the technicians at the Nissan service center, they simply tell me that everything is normal and that these are not defects. Frankly, I'm tired of hearing the same response, and I've given up trying to convince them. I still enjoy driving my Kicks, but I'm deeply disappointed with its assembly quality and the way my concerns have been handled.

Hrant was great! I would definitely recommend him to help with your car service as he was very helpful to me

Thank you to Alejandro Monterosso! Provided great service, was very professional and honest!

Excellent service

They do an awesome job!! Thank you!

Gabriel is very helpful and an amazing associate every time I go for service in my car, he helps me out with the upmost respect, precision and honesty. He should be a manager.

(Translated by Google) I love my new car, welcome home Shaki. Thank you Victor for everything today. I really appreciate your kindness. (Original) I love my new car welcome home Shaki. Gracias Victor por Todo El dia de hoy. Agradezco mucho tu amabilidad

(Translated by Google) Erick gave us excellent service, very friendly. We've been to this dealer twice and are always satisfied with the friendliness. Five stars for his help, highly recommended! (Original) Erick nos atendió perfecto, muy amable, hemos venido dos veces a este dealer y siempre vamos satisfechos con la amabilidad, cinco estrellas por su ayuda, muy recomendado!!!!

Miguel and Richard helped me purchase a new car and made the experience great. I was shown well the car features and I was explained well my contract. Miguel helped me get my first car and ever since then has been helping me with all my questions and purchases. Highly recommend seeking these two men to get the best experience and deals. A bonus the dealer has a popcorn machine and a coffee machine that brews lattes and cappuccinos. And on top of that Miguel gave us chips while the bankers approved the loan.

The guy with the name, Gabriel Perez it was really nice and one of the best workers in the company of Nissan

Read at DealerRater

(Translated by Google) Thank you for helping my aunt Richard C. You're a very kind person. We really appreciate you taking the time to show us the cars. (Original) Gracias por ayudar a mi tía Richard C. Eres muy buena gente. Agradecemos mucho por tomarte el tiempo de enseñarnos los carros.

Great experience, quick service and awesome employees.... Angel, julio and Jose were such a great help. Best customer service ever.

Miriam L perfect person to talk to and help with what your looking for she’s very patient and understanding definitely knows her way around a conversation she’s very helpful She also has great customer service when it comes to asking if you need anything. Like a water or snacks. Definitely might go to person if I come again she helped me get my first car she was very sweet to me and my dad and definitely knows her way around her cars <3

I had an excellent experience at Nissan of Downtown L.A.! My oil change was completed quickly and efficiently, and the entire process was smooth and hassle-free. AJ was absolutely great, providing outstanding customer service and making sure everything went well. I truly appreciate the professionalism, friendly service, and efficiency. I highly recommend this dealership and will definitely be coming back for future service. Thank you, AJ, for making this such a positive experience!

Read at DealerRater

I had an amazing experience at Nissan Downtown LA! The staff was extremely friendly, professional, and helpful throughout the entire process. They made everything smooth, easy, and stress-free. Their customer service was outstanding, and they truly went above and beyond to make sure I was happy. I highly recommend Nissan Downtown LA to anyone looking for a great car-buying experience. Thank you for the excellent service!

Awesome service. the guy who attended me was very nice and the service was very quick, everything was neat and organized

Read at DealerRater

EXTREMELY UNPROFESSIONAL! COMPLETE WASTE OF TIME! DO NOT TRUST THEIR SALES PROMISES! If I could give this dealership ZERO stars, I absolutely would! I had one of the worst dealership experiences I’ve ever had. A salesperson named Veronica repeatedly texted me, encouraging me to come in and see a Mercedes-Benz GLE. She even told me the vehicle was ready in their VIP section with red carpets. She kept asking me to show up because missed appointments would hurt her sales statistics and she was trying to win a contest. I finally made the trip to the dealership, only to ... Read More

Full review text opened.

Google - Oct 11, 2026

EXTREMELY UNPROFESSIONAL! COMPLETE WASTE OF TIME! DO NOT TRUST THEIR SALES PROMISES! If I could give this dealership ZERO stars, I absolutely would! I had one of the worst dealership experiences I’ve ever had. A salesperson named Veronica repeatedly texted me, encouraging me to come in and see a Mercedes-Benz GLE. She even told me the vehicle was ready in their VIP section with red carpets. She kept asking me to show up because missed appointments would hurt her sales statistics and she was trying to win a contest. I finally made the trip to the dealership, only to discover that THE CAR HAD ALREADY BEEN SOLD! Seriously? You repeatedly pressure a customer to come in for a vehicle that isn’t even available? Do you have any respect for people’s time? But the worst part was how the manager treated me. Instead of providing professional customer service, the manager criticized me for having over 70 credit inquiries, making comments about how nobody does that. EXCUSE ME? I operate a car rental business and regularly explore financing options to purchase multiple vehicles. I have every right to shop around, compare financing offers, and make my own business decisions. If a lender doesn’t approve me, I simply don’t buy the vehicle. Why should I be judged, embarrassed, or lectured for that? I came to your dealership to potentially purchase a vehicle, NOT to be disrespected or interrogated about my financial decisions. Your salesperson seemed more concerned about winning an appointment contest than actually helping a customer purchase a car. My time is valuable. I am a serious buyer, not a number for your sales statistics. This dealership needs to understand that customer service means honesty, professionalism, and respect — not repeated messages, misleading expectations, and judgmental comments. I left feeling completely disrespected and frustrated. BUYERS BEWARE! Confirm that the vehicle actually exists and is available before wasting your time visiting this dealership. I WILL NEVER DO BUSINESS WITH THIS DEALERSHIP AGAIN!

ABSOLUTELY DISGRACEFUL CUSTOMER SERVICE! ZERO RESPECT FOR CUSTOMERS! If I could give Nissan of Downtown L.A. ZERO stars, I would! Veronica repeatedly texted me, pressuring me to visit the dealership to see a vehicle. She even claimed the car was waiting for me in their VIP section with red carpets. She told me that missed appointments hurt her statistics and that she needed just two more appointments to win a contest. I finally showed up, ONLY TO FIND OUT THE CAR HAD ALREADY BEEN SOLD! What an absolute waste of my time! It became clear to me that getting ... Read More

Full review text opened.

DealerRater - Oct 11, 2026

ABSOLUTELY DISGRACEFUL CUSTOMER SERVICE! ZERO RESPECT FOR CUSTOMERS! If I could give Nissan of Downtown L.A. ZERO stars, I would! Veronica repeatedly texted me, pressuring me to visit the dealership to see a vehicle. She even claimed the car was waiting for me in their VIP section with red carpets. She told me that missed appointments hurt her statistics and that she needed just two more appointments to win a contest. I finally showed up, ONLY TO FIND OUT THE CAR HAD ALREADY BEEN SOLD! What an absolute waste of my time! It became clear to me that getting me through the door for her appointment numbers was more important than actually selling me a vehicle. And the manager’s behavior was even worse! Instead of treating me with respect, the manager criticized me for having over 70 credit inquiries, making comments about how nobody does that. WHO ARE YOU TO JUDGE YOUR CUSTOMERS? I operate a car rental business and purchase multiple vehicles. I have every right to explore financing options. If I don’t qualify, I simply don’t buy the car. That does not give your manager the right to lecture or embarrass me. I came to BUY A CAR, not to be judged about my financial decisions! Your salesperson kept chasing me with text messages, your dealership wasted my time with a vehicle that was already sold, and your manager made the entire experience even more insulting. This is NOT how serious customers should be treated. STOP TREATING CUSTOMERS LIKE NUMBERS IN YOUR SALES CONTESTS! I have purchased multiple vehicles for my business, and I have NEVER felt so disrespected at a dealership. BUYERS BEWARE! DO NOT WASTE YOUR TIME HERE! I will NEVER return to Nissan of Downtown L.A., and I would NEVER recommend this dealership to anyone!

Read at DealerRater

Very nice and kind and extremely thoughtful and helpful and explained everything to me and gave me eye contact and offered me some water and sent me an video of the tech doing some of the work on my car and explained what he was doing!!

Read at DealerRater

We asked about a vehicle and they told us to come in at 7pm. We did. Waited for an hour. When we followed up they said the cars aren't ready?? Why did they tell us to come in, make it make sense. Several groups were waiting in the common area. Go to a dealership that values your time.

TL;DR: avoid this dealership at all costs！！！ First time giving a one star review but I would give a negative 5 stars if i can. Never had a salesperson being that rude and disrespectful. Peter was saying that I am not a serious buyer and was just coming to the dealership to mess around in front of me and he was completely unwilling to help me out. I went in to the dealership with a specific car i was looking for with the stock number ready and i’m still unserious? Took him almost 20 mins to grab the car from ... Read More

Full review text opened.

Google - Oct 8, 2026

TL;DR: avoid this dealership at all costs！！！ First time giving a one star review but I would give a negative 5 stars if i can. Never had a salesperson being that rude and disrespectful. Peter was saying that I am not a serious buyer and was just coming to the dealership to mess around in front of me and he was completely unwilling to help me out. I went in to the dealership with a specific car i was looking for with the stock number ready and i’m still unserious? Took him almost 20 mins to grab the car from the garage for a test drive. And also took him almost 30 mins to give me the price of the car (which it only took 10 mins at another dealership). I was also shocked by the excessive fees they attempted to charge. They quoted me approximately $1,300 in DMV fees, while another dealership quoted less than $500 for a comparable vehicle. I found this extremely misleading and unacceptable. A 20000 dollars car has an 27000 out the door price was insane! Ended up getting the same model of car across the street (toyota of dtla) the next day where they offer much much better service and treat me like a real customer. Going to this dealership was one of the worst decisions i’ve ever made in my life. If you're looking for a dealership that respects your time, treats you seriously, and offers transparent pricing, I strongly recommend taking your business elsewhere. I certainly will never return.

I arrived at my appointment to view a specific vehicle. When I arrived the vehicle/keys coincidentally could not be located. I waited around and they still couldn’t locate either. I even received prior messages saying that the vehicle was up front in their “VIP Section”Classic bait-and-switch tactic so I left. Avoid this dealership

The employees are nice and helpful, the services was done faster than i had expected

Read at DealerRater

Attempted to check a stock number. I sent an email to Julio no reply. I called and when they transferred extension didn’t exist and system disconnected the line. For being a number one dealer in sales “as they advertise “ - I sure don’t see it.

Blames AI for missing car! It was sold 2+ months prior- The 2023 Nissan Rogue I planned to purchase was NOT there, even though I tried to verify & pre-approved. They confirmed & called 8-10x then I waited an hour while they looked for the Rogue. Then while I was being shown other cars a different sales rep text, the Rogue was waiting for me out front but it was sold in July. The trade-in offer for my 2021 GMC was $2,000 lower than KBB. The manager blamed AI for all the texts. Thanks for another lesson in car buying.

Blames AI for missing car! It was sold 2+ months prior- The 2023 Nissan Rogue I planned to purchase was NOT there, even though I tried to verify & pre-approved. They confirmed and called 8-10x then I waited an hour while they looked for the Rogue. Then while I was being shown other cars a different sales rep text, the Rogue was waiting for me out front but it was sold in July. The trade-in offer for my 2021 GMC was $2,000 lower than KBB. The manager blamed AI for all the texts. Thanks for another lesson in car buying.

Read at DealerRater

Excellent service

Nick was great - super smooth process and honest person! Would def highly recommend!! 🙂

Staff is super helpful and friendly. Shout out to Litzy for being an awesome service advisor!

Read at DealerRater

I had a wonderful experience. Fabian was amazing! He was a huge help and even gave me a discount which was a nice little surprise. I’ll definitely be coming back!

Read at DealerRater

(Translated by Google) They always try to help you 🙏🏻 (Original) Siempre hacen x ayudarte 🙏🏻

(Translated by Google) The best service I've ever received 🙌🙌 (Original) El mejor servicio que e recibido 🙌🙌

Good service experience this time. Advisor was knowledgeable and reasonable. Great attitude also. Will return in future.

Read at DealerRater

Very nice and helpful. They had a video of inspection of mt car that I could see

Read at DealerRater

I’ve been with this dealer for some time now and highly recommend Victor Arias. He makes the process easy and short as possible. Super helpful. Thanks Victor

I honestly thought that after having a new, larger and more modern building rl servicuo serri 5 stars, so I decided to bring my vehicle astaki having other agencies even more than my location without thinking that I would make the worst mistake . I brought my vehicle a day before to be checked for air conditioning, and when they arrived, it took more than 30 minutes to receive it. When I left, I gave a phone number to contact them and they told me, it could take two days for them to give me a warning about my car. They did not ... Read More

Full review text opened.

Google - Sep 25, 2026

I honestly thought that after having a new, larger and more modern building rl servicuo serri 5 stars, so I decided to bring my vehicle astaki having other agencies even more than my location without thinking that I would make the worst mistake . I brought my vehicle a day before to be checked for air conditioning, and when they arrived, it took more than 30 minutes to receive it. When I left, I gave a phone number to contact them and they told me, it could take two days for them to give me a warning about my car. They did not call me, so I decided to call to find out about my job and they surprise me that the person in charge of reviewing it was not working that day. Call me the next day (Friday) and the person who attended me now tells me that the person in charge does not work that day but that on Saturday they called me to give me information, which did not happen, I wanted to give him more time not to look at me like someone who pressures his job and there was no response either. So today I called to let them know that I would pick up my car for k, I needed it for my job, and it was already more than a week with them and I had no answer at all, so I would take it with someone else to repair it. I arrived at the service area to order my car and they tell me that there is a payment to make per diagnosis. I asked them what I do? What do I diagnose if they never called me? And the times I call, they did not give me any answer or diagnosis. Alf8nal, it turned out that they had supposedly not grabbed my phone number well, which was not true because when I called and gave the same number as I found my information. I am very sorry that I could not pay for what they have done, but I was not informed and on the contrary, I was spending a whole week for raites to be able to attend my work, something that I saw tqmpoko they are going to pay me.

Appointments for service so easy to make. Customer service brilliant. Fabian was amazing. Thorough and super informative. Made me feel that everything was going to be checked and concise. The whole team is great.

Read at DealerRater

Good service. Good service. Good service .good service .good service . Good service. Good service . Good service.

Read at DealerRater

If your coming to get your car serviced ask for Fabian he had gotten me right every time im here and understood my situation

The place was very clean and organized. And having refreshments was nice as we wait.

Read at DealerRater

It’s rare that I continue to go to a dealership for my oil changes after my maintenance package runs out, but Fabian Rivera has been my service advisor for years, and I trust him implicitly to take care of me and my car. I appreciate the fact that he’s able to work around my limited availability to bring my car in, and I always know he’s only going to offer me the thing that my car needs, not something that is unnecessary.

Read at DealerRater

Eric was great! Very informative, considerate professional.

Alejandro is a great sales person. He got me into a new 2027 car. Also he saw it was my birthday that day. Thank you Alejandro you made my birthday special

(Translated by Google) Very bad service, they don't care about customers, they don't care if you're not doing anything, what a bad experience, honestly (Original) Muy mala atención no le dan importancia a una cliente, no les importa si uno nada, wue mala experiencia la verdad

They did a xo.0lete and geeat inspection on my car. The service was ready earlier than quoted. The staff was friendly and lounge was comfortable.

Read at DealerRater

It is amazing service with very short time they know what they are doing amazing

Read at DealerRater

Buyer beware. In my experience, this dealership REFUSED to sell me a vehicle unless I financed through them. By far the worst dealership experience I’ve ever had. The lack of professionalism, respect, and customer service was unbelievable. Victor was extremely dismissive, and as a woman, I was especially uncomfortable with how I was treated. The manager, Jack, was no better. Based on my experience and similar reviews from others, it seems their priority is taking advantage of customers rather than earning their business. I would strongly recommend doing your research before purchasing here.

BIG SHOUTOUT to Victor! He is amazing to work with. I have purchased my last 3 cars with him and I have zero regrets. He is very friendly, honest, informative, and doesn’t need to use a sales pitch to get you in your dream car. He will definitely make you feel like family and makes the entire car purchasing experience very pleasant and comfortable. If you want a great experience, ask for Victor. I highly recommend shopping for your next Nissan car in Downtown LA. Customer service is unmatched. Thank you Victor!

Read at DealerRater

Great staff! Hrant coordinated a local meal vendor around my work meeting and car service.

Read at DealerRater

DON'T DO IT - An internet search brought me to this location. Walk in - Club environment, with a very loud single speaker. My party and I could not hear one another over the sound. The sitting area was filthy and grimy. This should have been a red flag, but I truly liked the cars I had found online, at a reasonable price (another flag), so I gave them a chance. Very disappointed that the photos of vehicles in person did not match online pictures. To be clear, the seats were torn, photos of this were strategically left out ... Read More

Full review text opened.

Google - Sep 13, 2026

DON'T DO IT - An internet search brought me to this location. Walk in - Club environment, with a very loud single speaker. My party and I could not hear one another over the sound. The sitting area was filthy and grimy. This should have been a red flag, but I truly liked the cars I had found online, at a reasonable price (another flag), so I gave them a chance. Very disappointed that the photos of vehicles in person did not match online pictures. To be clear, the seats were torn, photos of this were strategically left out in the listing. They also had to jump start a car before we test drove it (red flag). The car was also making a ticking sound and from a previous situation I knew it was the timing belt. The salesman agreed and proceeded to direct me inside to "talk numbers". We left. This is not a dealership. This is a used cars ponzi scheme. Stay far away!

I came here to purchase and honestly, it has been a horrible experience from the start. The very next day after buying the car, the check engine light came on. I have a 3-year warranty on the vehicle, so I brought it back to Nissan multiple times—over 4 different times—to get the issue fixed. Every single time, there was a different excuse. I was told things like, “We don’t have the parts,” and then, “We ordered the parts but ended up sending them back.” At this point, it feels like nobody actually wants to take responsibility or properly ... Read More

Full review text opened.

Google - Sep 8, 2026

I came here to purchase and honestly, it has been a horrible experience from the start. The very next day after buying the car, the check engine light came on. I have a 3-year warranty on the vehicle, so I brought it back to Nissan multiple times—over 4 different times—to get the issue fixed. Every single time, there was a different excuse. I was told things like, “We don’t have the parts,” and then, “We ordered the parts but ended up sending them back.” At this point, it feels like nobody actually wants to take responsibility or properly fix the vehicle. The gentlemen I dealt with, including Victor, Julio, and others, provided some of the worst customer service I’ve experienced. I shouldn’t have to keep bringing my car back and getting excuses when I purchased the vehicle from you and have a warranty. I expected much better service and reliability after spending my money here. I would seriously think twice before purchasing a vehicle from this dealership. Very disappointing experience.

Great costumer service will recommend to my family prise was very affordable see you soon thanks for everything

Read at DealerRater

quick and efficient. Best team in all of DTLA. Will come back again to see this team.

Read at DealerRater

Typical scamming auto sales activity. They advertise cars for prices that they do not give you when you follow up. Suddenly all kinds of conditions are imposed as a condition to getting the advertised price for the car they advertised. They also use tons of AI bots to answer calls, so you cannot get through to a person. For your own sake, don't waste your time with this dealership. Unsavory and scammy.

Loved the only can make complaint is to hard to get rent car 🚗 .the never have

Read at DealerRater

Price are good, realiable, very fast costumer services, they detail and record all the inspection of the car, I recommend them

Read at DealerRater

(Translated by Google) The service is terrible. The employees are very arrogant. (Original) ES UN PESIMO SERVISO LOS ENPLEADOS SON MUY PREPOTENTES LOS DEL SERVISIO

(Translated by Google) I had been messaging and calling this dealership all week in preparation for my appointment, making sure everything was confirmed. During these communications, they seemed excited and ready for my arrival. But in person, they were completely unprepared, even though I arrived five minutes early. The initial impression suggested they had no idea which car I was interested in or even that I had an appointment. They treated me like a child. I waited for 20 minutes with no one helping me. This was a massive waste of time. I had been messaging and calling this dealership all ... Read More

Full review text opened.

Google - Aug 28, 2026

(Translated by Google) I had been messaging and calling this dealership all week in preparation for my appointment, making sure everything was confirmed. During these communications, they seemed excited and ready for my arrival. But in person, they were completely unprepared, even though I arrived five minutes early. The initial impression suggested they had no idea which car I was interested in or even that I had an appointment. They treated me like a child. I waited for 20 minutes with no one helping me. This was a massive waste of time. I had been messaging and calling this dealership all week to prepare for my appointment and make sure everything was confirmed. During these communications, they seemed excited and ready for my arrival. However, when I arrived in person, they were completely unprepared, even though I arrived five minutes early. The initial reception suggested they had no idea which car I was interested in or even that I had an appointment. They treated me like a child. I waited for 20 minutes with no one helping me. It was a huge waste of time. (Original) I have been messaging and calling this dealership all week in preparation for my appointment, making sure everything was confirmed. With these communications, they acted excited and prepared for my arrival. But in person, they were completely unprepared despite me arriving 5 minutes early. The initial intake suggested they had no idea which car I was interested in or even that I had an appointment. They treated me like a child. I waited for 20 minutes with no one helping me. This was a massive waste of time. Estuve enviando mensajes y llamando a este concesionario durante toda la semana para preparar mi cita y asegurarme de que todo estuviera confirmado. En esas comunicaciones, se mostraban entusiasmados y listos para mi llegada. Sin embargo, al llegar en persona, no estaban preparados en absoluto, a pesar de que me presenté con cinco minutos de antelación. Por cómo se desarrolló la recepción inicial, parecía que no tenían ni idea de qué coche me interesaba ni de que siquiera tenía una cita. Me trataron como a un niño. Esperé veinte minutos sin que nadie me atendiera. Fue una enorme pérdida de tiempo.

David Mares is always friendly, easy to talk to. Happy with the pricing. My car runs okay now.

Read at DealerRater

Excellent dealer excellent service, service advisor were extremely caring. Very clean facility. Very happy with the service I received.

Read at DealerRater

Amazing service from David! Always there to explain and listen to any of our questions

Read at DealerRater

The service was satisfactorily, although it takes more time to wait due to overflowing customers ahead of you. But at the end of the day I got my car and the service and recall was resolve.

Read at DealerRater