Customer Testimonials
Fabian is amazing the best service guy absolutely is very helpful always kind if I were to recommend someone it will always be to fabien
Clean and has complementary coffee plus. Clean bathrooms. The Nissan specialist help out a lot.
TIENE BUEN SERVICIO AMABLE TODOS HABLAN ESPAÑOL E INGLÉS SI EL SERVICIO DEL TU VEHÍCULO 🚗 TARDA MAS DE LO QUE TE DIGERO TE PIDEN UN UBER PARA TU CASA Y DE REGRESO E IGUAL 🟰
Went in for a routine service and it went great , it was quick and efficient.
I have been a customer of Nissan of Downtown LA for more than 10 years, dating back to when I brought in my Nissan Versa and continuing through my current Nissan Rogue. Throughout that time, David Mares has consistently been the service advisor who has taken care of my vehicles.
David has always been readily available to answer my questions, both before my appointments and during my visits. After his team's inspection and diagnosis, he takes the time to clearly explain my vehicle's needs, provide thoughtful recommendations, and ensure I understand all available options. His professionalism, knowledge, and dedication ... Read More Google - Aug 6, 2026
Overall, I am very satisfied with my recent service visit. The staff was friendly, the communication was clear, and my car runs great. The only downside was the wait time, as the service took about three hours to complete. Despite the delay, David’s (Service department)professionalism and the high quality of care ensure that I will remain a loyal customer. THANK YOU
(Translated by Google) I took my 2024 Nissan Frontier to Nissan of DTLA for an oil change, and the experience was excellent. Dave Mares took care of me, and the whole process was quick and easy. He was very professional, and it's clear he knows what he's doing. I was in and out without wasting any time, and my truck was ready sooner than expected. I will definitely be going back and asking Dave to do my service again.
(Original)
Llevé mi Nissan Frontier 2024 a Nissan of DTLA para un cambio de aceite y la experiencia fue excelente. Dave ... Read More Google - Aug 5, 2026
(Translated by Google) I took my 2022 Infiniti Q50 Red Sport in for an oil change and was very satisfied with the service. Dave Mares handled everything and was very professional, quick, and efficient. There were no delays or attempts to sell me things I didn't need, just a job well done. My car was ready sooner than expected, and everything worked perfectly. If you're looking for a reliable service, ask for Dave.
(Original)
Llevé mi Infiniti Q50 Red Sport 2022 a que le hicieran el cambio de aceite y quedé muy satisfecho con el servicio. Dave Mares se encargó ... Read More Google - Aug 5, 2026
I'll admit I'm picky when it comes to my 2019 Infiniti Q60 Red Sport, so I don't hand out 5 stars lightly. Dave Mares handled my oil change and completely earned it. Everything was straightforward - no upselling, no delays, just solid, efficient work. My car was ready faster than I expected and everything checked out perfect. If you've got a car you actually care about, Dave's the guv vou want working on it.
Brought my 2025 Nissan Frontier into Nissan of DTLA for an oil change and couldn't be happier with how it went. Dave helped me out and honestly made the whole thing painless - quick check-in, quick turnaround, no wasted time. He clearly knows what he's doing and took good care of my truck. It's rare to get service this smooth these days. Ask for Dave Mares if you're heading in - - you won't be disappointed.
Just had my 2025 Nissan Altima in for an oil change at Nissan of DTLA and had a great experience. Dave Mares took care of me and made the whole process fast and smooth from start to finish. He was professional, easy to work with, and got me in and out without any hassle. Really appreciated the quick, no-nonsense service. Will definitely be coming back and asking for Dave next time!
Edi at Nissan of Downtown was amazing! He took the time to listen, answered all of my questions, and made sure I understood every step of the process. His knowledge, professionalism, and genuine care for his clients made me feel comfortable and confident throughout my experience. I truly appreciated his excellent service and would absolutely come back again. Thank you, Edi!
Victor was awesome and definitely earned 4 stars! He made sure the deal worked in my favor and went the extra mile to keep everything within my budget. I really appreciated his honesty and dedication throughout the purchase process.
The only issue I experienced came after the sale. About two months after purchasing the vehicle, with only 5,000 miles on it, the battery died. Victor stepped in and helped get that taken care of. During the multi-point inspection, the technician also discovered that the right rear shock was leaking.
My service advisor, Litzy, ordered the replacement part and told me I would ... Read More Google - Aug 2, 2026
Victor was awesome and definitely earned 4 stars! He made sure the deal worked in my favor and went the extra mile to keep everything within my budget. I really appreciated his honesty and dedication throughout the purchase process.
The only issue I experienced came after the sale. About two months after purchasing the vehicle, with only 5,000 miles on it, the battery died. Victor stepped in and helped get that taken care of. During the multi-point inspection, the technician also discovered that the right rear shock was leaking.
My service advisor, Litzy, ordered the replacement part and told me I would ... Read More DealerRater - Aug 2, 2026
Litzy Carranza very professional, communication it’s at max and very detail. I been with here for a while and I had never had an issue with her or anything related with my Nissan Pathfinder if I can give her 10 starts I will definitely give it to her with no Hesitation… proud of Nissan for their good excellent customer service.
The service rep that I worked with, Litzy, was personable and made me feel comfortable with the service that was being performed. I dropped off my car for an oil change but asked about an additional concern, she initially said that the service inspection would be late in the afternoon; however, I got the call early, I approved the additional work, the car was ready by 3:30 or so, and I was out the door by 4:45.
Really good service and great customer service. Thank you for helping me on with my car
Positive !
I recommend the service department. you need to see Gabriel Perez very professional and knowledgeable service adviser. Thank you
Fabian was very helpful and explained everything clearly. I feel confident in the services provided.
Helpful service advisor and very much professional, clean environment with free coffee machine, nice setup.
David Mares is an excellent service advisor. An asset to Nissan. Great guy! Super employee
Gabriel took the time to explain with details what service was done on my vehicle.
Overall great experience. We would buy another vehicle from them!
I got my new car from Nate Ulrich and Noah Schmerling, an excellent salesman. The dealer was so busy on a Friday and we found out a finance guy left and they were down to only 2 finance people which stinks when it’s Nissan sales and zero percent finance but they made us comfortable Drove away in a new 2026 Pathfinder Beautiful truck and I am happy with my extended service plan
Inconsistent service reps. The most recent 2 visits I’ve had were great. I could tell they were actually wanting to help, especially the most recent person. If I get the chance to go a 3rd time and have the same good experience then I’ll definitely give them 5 stars.
Don’t ever consider taking your vehicle to this dealership for service.
I had an appointment for a repair and arrived on time, yet I had to sit in my car for 55 minutes before anyone even checked me in. After that, I waited another five hours at the dealership, only to be told the issue had been fixed. As soon as I drove off the lot, the exact same error appeared again.
I scheduled another appointment and brought the vehicle back. This time, they told me their EV technicians were on vacation and that I would have to leave my ... Read More DealerRater - Jul 6, 2026
Alex Espinoza is amazing salesman make the buying process quick and smooth. Did honored the promise on phone call. Also, response to your request online.
(Translated by Google) Thank you very much for your help. (Original) Muchas gracias, por su ayuda.
My purchase experience was great thanks to Luis Chaves who made us feel welcome and answered all our questions perfesionaly. We left with the vehicle we wanted at a very fair price. We definitely recommend.
Friendly people and employees. Clean, quiet, comfortable, and pleasant waiting rooms. Great deals and services.
Friendly staff and they explained thoroughly during walk through. Fast service, quick turnaround time to return vehicle.
It allows you to have time to pay for your bills to protect your car.
I always come to nissan downtown for my car maintenance. I like the customer service and how fast the car gets done
I was treated really well and the process was made so easy and smooth. I’m in love with the car got and thanks a lot.
I like how my service writer David gets right back to me with any concerns and very communicative in addressing any needs
They are friendly, hospitable and generous. They have wonderful customer service. I love dealing with them.
You desperately need to speed up your procedures and operation. Almost 3.5 hours for an oil change is not good at all. Litsy nice young lady AJ good young man
I only go to Nissan downtown. Because it's the best service, the kindest people. The quickest service is claine and forepropost And I like the perks In coupons.
David was really welcoming and helpful. Service was also really fast. Great team over at downtown Nissan
Been going to Downtown LA Nissan for over 16 years. Service techs and staff are the best. I have always felt they have been fair and honest with service suggestions. I retire in February and will be moving out of the area, I hope I can find a place that I can trust as much or at least close to Downtown LA Nissan.
Everyone at the service department very professional n courteous. Then my Service Advisor Alexander Miche was great. The service technician’s video was great. Thank you.
This is the first time at DT Nissan. Great prices, especially on the oil change. They honored their coupon. The service adviser Litzy had amazing customer service. Good communication skills. Told me my car would be ready in time to pick up my kiddo from school, and it was. Hoping to make this my new location. Thank you Litzy!!!!
Excellent service at Nissan of Downtown! Friendly staff, transparent communication, timely repairs, and professional care made my car service experience stress-free.
Best experience I’ve had a dealership. Peter went above and beyond to find the exact car that we were searching for and Miguel was incredible with getting us out the door ready. Made buying a car easy, fun and not stressful. We paid cash, no one trying to upsell to a different car or anything. Knew exactly what we wanted and they did everything in their power to make it happen. Grateful for such kind people helping my friend get her new wheels. 10/10 would recommend everyone give this place a shot. Thank you! 🙏🏽
Perfect customer service
This is a follow up from our today's call. I tried to return my leased car and I was told that you do not accept returns on Saturdays, and that it is your policy to not accept cars leased from another dealer although the dealer I leased the car from is permanently closed.
Staff are friendly and accommodating. Litzy is kind. Ozzy is kind too in my previous car maintenance.
Bought my car here and have been going here ever since. So far so good
I have cane here for a couple of years now and have always had good experiences. The service advisors are always helpful despite how busy they can be.
I had a great experience at downtown Nissan, Erik helped out a lot; if it wasn’t for him I wouldn’t have left with a 2026 Nissan.
I would rate this dealership less than one star. My experience with the service department has been very disappointing to say the least. I brought in my car for a specific issue—a turn signal bulb that kept burning out. Seven months earlier, another dealership had replaced the motherboard, per my request, but the problem continued. After moving to Los Angeles, I hoped Nissan Downtown would finally diagnose the issue properly. Instead, the service advisor tried to charge me $780 just for the diagnostic, claiming it required extensive computer testing. When I said that price was far too high and was ... Read More DealerRater - May 23, 2026
Definitivamente no regreso a este dealer el vendedor fue de lo peor lastima que no recuerdo su nombre
Disappointing experience at Nissan of Downtown LA. While some of the sales staff were professional, our interactions with sales management and the finance team lacked transparency and professionalism. We came in pre-approved and ready to purchase a vehicle, yet reasonable questions regarding pricing, add-ons, and fees were met with dismissive and discourteous behavior. Purchasing a vehicle should be a positive experience, especially when customers come prepared and ready to buy.
The customer service was very well done, the associate that helped me was so nice thank you Nissan of downtown
If you’re looking for excellent service, look no further. I’ve been coming to this location for years, and I found myself back due to a service issue with my previous car. I happened to meet a fantastic sales person named Alex Carrasco who was beyond helpful with my predicament. After finding out that my car would require more maintenance than I originally predicted, Alex with her helpful guidance, product knowledge, and kind personality was able to assist me in finding a brand new car which I absolutely love. I would 100% refer and recommend her to anyone looking for ... Read More Google - Apr 2, 2026
My partner and I recently purchased a new Nissan Rogue from Nissan of Downtown LA, and the experience was excellent from start to finish. Arnold, Erik, and Guillermo were all genuinely friendly, professional, and incredibly helpful throughout the entire process.
What stood out most was how comfortable they made us feel. At no point did we feel pressured or taken advantage of, which I expected be a concern when buying a car. Instead, they took the time to understand what we needed, answered our questions clearly, and made sure everything moved along smoothly and efficiently.
They handled our needs with ... Read More Google - Mar 13, 2026
Love Eddie he get the job done got more people for you Eddie they coming soon 💙💙🚗
Amazing
Always a good experience. They really work with you to get you in the vehicle that is right for you. I have purchased 2 cars from them so far.
(Translated by Google) David Mares is super friendly 😌 (Original) David mares súper amable 😌
The best experience I had was here at Nissan of Downtown LA. I tried a couple dealerships before a friend of mine recommended this location. I was skeptical at first but once I walked in, I was greeted with the utmost professionalism. Erik Guzman is the best at what he does. He is very kind, patient, professional and he will work with you to make sure you have a vehicle. I literally came in a few hours before closing and he got me in a vehicle before the doors closed. I am a first time buyer, so of course I ... Read More Google - Mar 3, 2026
(Translated by Google) Excellent manager, very elegant (Original) Excellent, manager, muy elegant
Advisor was very professional explaining all the options available. His suggestions were well instructed for next time visit.
Amazing service, never disappointed and David’s the best advisor hands down, keeps me updated on everything going on.
I have been coming here for 2 years. I love this Nissan. I was new to California and I have never been disappointed, staff was always friendly and supportive. Fabian explained things to me so that I could understand. He listened to me they asked me to describe in detail what was wrong with the car so that they can have a better understanding. Fabian took care of me the last two times and gave me excellent care, actually superseded My expectation I had a warranty on my car. Fabian did not hesitate to get on the phone call them have ... Read More DealerRater - Feb 16, 2026
Good service but lack of coordination with the the person in charge and the mechanic
(Translated by Google) Excellent service! Victor Arias is a magician! He gave me a brand new car. Highly recommended! 1000/1000 (Original) Excelente servicio Victor arias es un mago me dio carro nuevo recomendado 1000/1000
They have excellent customer service. I truly appreciate how they make me feel like family.
I want to begin by saying I had a SPECTACULAR experience with Nissan of Downtown L.A. I have been driving Nissan forever...starting with a 1972 280z in the 1980's and I have been getting my car serviced at EL MONTE NISSAN for several years. I will NEVER go back! Their service is THE WORST! The battery in my Nissan Leaf died. I had just left the dealership and was literally one mile away, and all they could tell me was call for a tow. This made sense but the battery was shot and the car couldn't be placed ... Read More Google - Jan 27, 2026
I had an excellent experience with Ozzy at Nissan of Downtown LA. He took great care of me from the moment I arrived and kept me updated throughout the whole service. He explained everything clearly, didn’t pressure me into anything, and made the entire process fast and easy. It’s rare to find someone so patient, professional, and honest. I really appreciate the way he handled everything. If you need service here, definitely ask for Ozzy.
Supergood Alan Munis de best employer to mi berigood atenssion..exelent custumer servise sr Alan
Ozzy provided amazing service during my oil change. I appreciated that fact that he was extremely communicative throughout the process.
Muy buenos servicios y muy buen trato al cliente,te revisan muy bien el carro y te recomiendan lo que nececita.
They were very patient, helped us find the right car, would 100% go back and get another!
Ozzy at Nissan provided outstanding service from start to finish. He was professional, knowledgeable, and very transparent throughout the entire process. He took the time to explain everything clearly, kept me updated, and made the experience smooth and stress free. It’s rare to find a service advisor who truly cares about the customer experience, and Ozzy definitely does. Highly recommend asking for Ozzy if you’re servicing your vehicle
I went in for an oil change. it was timely done and Fabian was amazing.
Good customer service. Efficient and reliable service. Easy to locate and maneuver through the establishment.
Nissan at Downtown Los Angeles always takes well care of me and my vehicle! I highly recommend, thanks to David Mares as well very professional and always keeps me informed!
Customer Service is great, I was welcomed with a smile and the staff completed the work in my vehicle in a timely manner.
Sandy es una excelente collaboratora, las imstalaciones son hermosas y el trato es muy cordial
Service is great
El peor servicio que hemos recivido nos trataron peor que que si fueramos criminales a mi y a mi esposo
Great service loved the communication and smooth process. My assistant was nice, the lobby was suitable for my comfort
The waiting area was nice and the coffee machine was good. Even though I waited awhile, I was comfortable the whole time. Fabian was kind, communicated well, and explained things to me clearly.
I have been coming to downtown nissan los angeles for the past 19 years , they have always address my car needs and fix the problems i have with my nissan altima . I love how they offer different payment options to work around your budget. Ozzy is a service advisor and he is knowledgeable takes the time to explain your options and most of all he is honest and fair! i would recommend this dealership to anybody.