Customer Testimonials
PRICEY!!! But my technician, Gabriel, was extremely kind, knowledgeable, and helpful, I'll give him 5 stars! As far as a recommendation to a colleague, I gave Nissan an 8 because it is quite expensive to use your dealer for maintenance, but most people know that already!
Great experience as always, Ace does an amazing job taking care of us.
Gabriel Perez was my service advisor and he was the best. Very professional and just a really nice genuine person. Nissan of Downtown LA should be very proud to have a employee like Gabriel Perez. I'd definitely go back to get his services and also recommend him to all of my family and friends.
Great customer service. Very polite and professional
Gabriel Perez was very attentive to listening to my concerns regarding my auto issues.
I had a great time choosing my truck. Victor and the other associates were patient and helpful. I'm glad I chose a Nissan from Downtown City Nissan.
No problems here service department opened up early I was number two with my car they kept in touch with me and let me know what was going on and picked up my car very courteous people thank you..
👌 excellent
(Translated by Google) excellent service (Original) Exselente servicio
I had a really good experience, helen has amazing customer service. The whole staff is very friendly. I also want to add hands on.
Everyone was exceptionally wonderful. Gabriel in particular took great care of me and my car.
Great service
Loved it the guy was very helpful I went for one car ended up leaving with two amazing people there I recommend going there
Richard Cabrera and Mia Navarro provided excellent customer service when I purchased my new 2023 Nissan Proto Z. They kept me informed during the purchase process. I would recommend Nissan if Downtown L.A. to my friends and family!
Great service
Brought my car in because it was leaking coolant/water. Hose and gasket was replaced. Service report states that "Customer advised and declined factory maintenance or additional work recommended". This is not true. I, in fact, mentioned that at 6000+ miles that my tires were due for a rotation. I was told that the tires looked fine and didn't show signs of wear; so not necessary. I was not informed of or given any recommendations for my car. Nor did I decline a maintenance interval. No car available in the 4 days that my car was in the shop.
Gabriel with so incredibly helpful. He gave me a breakdown of all of the services my car needed and made sure I understood why they were needed. I never felt pressured to make a purchase but I walked away feeling confident that I knew everything going on with my car. He was kind, patient, knowledgeable, and warm. The next time I come in, I’ll specifically ask for him.
The service department was great yes i wait a little but the people specifically Ace Games was very professional and great
I always get great customer service. Alan has always been very helpful.
Great service as always
Miguel, handled our experience wonderfully, from beginning to end. Oscar made our financial portion an enjoyable experience. So happy with the way things worked out. Not really practical for me to go to this dealer for service because I am about an hours drive away.
Very helpful and informative!
Tiffiny was great!
I dropped off my vehicle for a manufacture recall and was ready the following day. Thank you Alan for your attentiveness and great customer service.
Salesperson Miguel López went beyond and above to give me a good buying experience, this guy deserves a raise Let's go Nissan.
(Translated by Google) I have no words because everything was very fast, they have never treated me that fast, they are all very friendly and an excellent team. (Original) No tengo palabras por que todo fue muy rápido nunca me avían tratado así de rápido son todos muy amables y un excelente equipo todos
Great service. Thank you AJ
(Translated by Google) Maximum customer service the best (Original) Máxima atención al cliente lo mejor
Great customer service!! Happy with the service
Excellent sell service.<3
Best service
Great
Best place for service
came in for 6 month service. service advisor Helen is always amazing. she not only got me in and out in a reasonable time, she also explained some technical issues I was having. since this was a different Nissan model than before, she was extremely helpful in resolving my questions.
I was originally looking for a Toyota but ended up at Nissan by accident which is crazy because I left with a car. I had a great experience. I was helped by Peter who was very friendly and helpful. He was also knowledgeable about the car that I ended up getting and made sure I knew all the features it had which made me more confident in my decision to buy. I would recommend coming here and ask for Peter.
Absolutely spectacular service. Ace is by far my favorite service advisor I’ve ever worked with in the history of owning vehicles. He is friendly, down to business, and always gets the job done right the first time. Could not be happier. Thanks Nissan!!
Ace is the man
Edi Gaser is the best!
I was pleasantly surprised by the service in DTLA. Tiffany was very kind and the service was quick and easy. I will come here for all my Nissan service needs in the future.
Always does their best to assist you in anyway they can . If you need a car or want quotes on a car , ask for Jose escobar. He will help you find the car thats right for you and make sure you leave the dealer with a vehicle. He helped me and did a great job !!
Excelente customer service.
I was very pleased with the job done n my car ,Thanks a lot.
Service technician was professional, courteous, and helpful. Mr. Perez went above and beyond to ensure I received the best experience. He was mindful that I came with my two children and communicated with me throughout the process.
Ace was my service advisor. He was very professional and helped me with all my issues. This was my first Nissan and my first experience using the service dept. very happy with the level of service I received.
good job!!!!!
Fast line for change oil
(Translated by Google) Excellent atention (Original) Muy buena atencion
long wait time and poor customer service, I always go to Downey and it's better
The service was excellent. The service consultant, Mr. Gámez was very helpful. I appreciated his help very much. Two thumbs up 👍👍
Tiffany was so very helpful and informative she keep me abreast on what was going on with my car at all times!!!
Nick Choi was amazing. He was very patient and provided superb service!
It was great.
(Translated by Google) Alan Muniz excellent service and very kind, he helped me with what I needed, thanks... (Original) Alan Muniz exelente servicio y muy amable me ayudo en lo q necesitaba gracias...
Amazing experience Edi Gaser is the man amazing kind sweet super helpful 😊
Got my oil change done quickly. The ability to pay online before arrival was awesome.
I went in recently for some service and repairs and it was a great experience. Tiffany, who helped me, was great and made sure everything was taken care of quickly and efficiently as possible. Will definitely be going back and making sure I work with Tiffany again. Good service!
It was great just need a gas card n ready to go
Edi Gaser went above and beyond to get me in a car for the right price. Definitely comes highly recommended.
Service advisor was great
I took my QX60 Infiniti to the downtown Nissan service center and had the pleasure of having Tiffany Baker provide excellent service. She advised me what the lights on my dash meant and I explained how hard it was for me find time to get service because of the hours that I worked. She made sure I got my car looked at on a Friday night and picked up Saturday afternoon. She went out of her way to make sure I understand what they fixed and it was all under warranty. I’ll be Back and I want Tiffany to ...
Dropped my car off on a Saturday afternoon. Didn't expect work would be done Saturday, but hoped it would be done Monday. Not the case, as my service advisor was off on Monday. Would have been better to have a service advisor who was working on Monday. Nevertheless, car was ready Tuesday afternoon and work was completed correctly.
I had a very good experience and Tiffany who helped me out was great. She took care of all my questions and was was really helpful and I hope I can work with her again the next time I need to bring my car in.
I had a great experience! Tiffany took care of any questions I had. Super friendly, professional and knowledgeable. Made the process so easy . 100% recommended!!! 🙂
I was 100% satisfied with the dealership and my vehicle, but most impressed by the service provided by Nick Choi. He was exceptional! Thanks Nick!
Me and my partner went to look for a new used / new car at this location. We had the manager, Jose Escobar, help us. He instantly gave us water, he asked if we wanted to try cars, he asked all the right questions & he knew all the details on every car. HE WAS SO HELPFUL! He would be a reason we would come back. This was the first time we did not feel pressured to buy anything. Because of that, it made us feel so at home. We did not purchase a car from this location but the Glendale ...
Bought my Nissan Cube here in 2010 and now I look forward to buying my new Nissan right back here ! This dealership is the Gold Standard in customer care as they helped me keep my Nissan running perfect or over 10 years . A big Thank You to " ACE " in service for having all the correct answers for my Nissans maintenance .. Also Mia who I bought my Cube from was a great help to me . Even now I felt safe going there with 6 feet distance markers , plexiglass dividers at check out . Nissan of Downtown LA has the same employees which shows ...