It was amazing

I brought my Infiniti G35 twice here. All staff are very helpful and friendly. They are willing to answer all my questions and discuss concerns. Two young gentlemen who I did not get names of were very helpful when it came down to figuring out an issue with my ABS. Overall I am satisfied with the service. Prices are higher than your mechanic back home but this was expected.

Great job

Went in sad needing a part came out happy with a great deal.

I called to make an appointment for oil change and David Mares returned my call right away. He booked the appointment and when I get there, my car was taken in quickly. When all is done, I used my points to pay and they accepted it with no questions asked. Thanks to David M. for the fast service!

David Mares always shows excellent customer service. He was friendly, patient, and very helpful. David goes above and beyond for the customers that's a good look for him and your company. I always look forward to doing business with David.

I had a great no hassle transaction with the car I won on the Price is Right. Nick Choi did an amazing job with his customer service and knowledge on Nissan products.

We are very pleased and happy with our new car and very grateful to Edi who helped us and was very kind at all times.

Ace has great customer service! Would recommend to family and friends.

nick was an amazing and very personable dealer! My father and I loved him. He made everything very smooth and enjoyable!

Very helpful and cooperative sales person

Always a pleasure! Javier is Very friendly! He answered all of our questions, very helpful. Javier always treats us with respect, giving us all the attention, showing us all the different cars. Helping us choose the Best car for us. We walked out with two cars thanks to Javier back to back years! Thank you!

Nissan of DTLA is a very nice friendly place, very welcoming! I went in with little to no hope and they ensure I was at the right place & gave me hope. Drove off the same day in my Infiniti Q50. Work with me and got me a great deal & even called me back to resign papers with a even better deal! I say if your looking for a nice car or truck, go on down to see them.

I originally went in for an oil change and had them check an error on one of my radar sensors. When I went to pick up my car a few hours later, I was told the sensor system had been reset and the sensors themselves had been cleaned and that it would take care of the problem. However, the problem was not fixed. Naturally I was disappointed and I had to come back to Nissan of Downtown to rectify the situation. The second time, I arrived and the place was super busy. I was outside waiting for someone to help me and the wait was beginning to feel a bit too long. That’s when Jeanette came out, and with a friendly and calm demeanor, said I will be right with you. She helped the customer ahead of me and then approached me with a smile and an apology for the wait. From then on, it was a wonderful experience. Jeanette was super friendly, super informative and once I explained my situation with my sensor, she called on one of her technicians to check out the issue. They quickly identified what was wrong and looked into getting a brand new sensor installed which was covered by my warranty. She informed me that it would be a few hours for the job to be done, but that she had a good tech on it and it would be done by the end of the day. She was even nice enough to get me a Lyft home, even though Nissan has discontinued that service as she explained. I thought this was a very nice gesture as she didn’t have to do that. She then called me as soon as the car was ready for pick up. I’ve only been to this location a handful of times, but this was the first time I received this kind of prompt and friendly service. The other visits have been good in my experience, but I feel that Jeanette really went above and beyond. The whole experience was seamless, the customer service was prompt and great!

Javier valencia super vendedores gracias

Ace was very helpful.

The service manager, Ernie Flores, made me feel like I was the most important person at the dealership. He didn't ignore other customers, but someone showcased an even level of attention to all of us. Such a great experience even on a day when it was 95 degrees in Los Angeles.

I’ve been taking my cars for service there for years, specifically to see Jeannette. She’s always friendly, honest, and gets all of my questions answered. If she’s not working that day, I’m happy to come back.

David M in service is very professional, he's helped me at about every one of my services so far. If your in his hands your just fine. He answers questions quickly and they make everything super simple and easy. I'm not taking my Nissan anywhere else it just doesn't make sense to save a buck or two when you can get the service your Nissan actually needs. Bring your car here make an appointment and thank David later. Thanks David I'll see you next time man

Por el momento satisfecho y gracias por su ayuda.

Excellent service and turnaround. Ace was super professional and helpful.

Sales person Javier was extremely helpful

Excellent costumer experience.

I went to just look at a vehicle and the salesman javier took us in and really helped us out and had great customer service.

Had the best service today on my car from Ernie Flores. He made time to talk to me, explain what everything meant, and took the time to explain how to best maintain my car. Will for sure be back for help in the future. Get your work done here, won’t regret it!!